Forum Discussion

knittingguy's avatar
knittingguy
Reel Rookie
3 months ago
Solved

Creating additional users to log in

I have a Roku account and I can log in to my Roku Smart Home app.  My question is, how can I add my wife as an additional user so she can log in to the Roku Smart Home app as well?

Or does she need to log in using my account?

Smart Home App
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 months ago

    Hello there, newsomejr8​

    We understand that you no longer want your daughter to access your Roku cameras. We'd like to give you information about this matter.

    You must manually log out your daughter's Roku Smart Home app on her phone and ensure that she cannot access your email address or the email associated with your Roku account in order to stop her from accessing your Roku cameras.

    Thanks,
    Roku Community Team

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 months ago

    Hi, knittingguy​ 

    Thanks for reaching out!

    I appreciate your sharing your inquiry with us. To add other verified users to your Roku Smart Home account, you can log in with the same credentials on a different device to access the same cameras and subscription.

    Additionally, take note that a Roku device can be linked to only one Roku account at a time, but a Roku Smart Home account can be logged in with a different mobile device.

    Hope this answers your concern.

    Thanks,

    Roku Community Team

    • newsomejr8's avatar
      newsomejr8
      Newbie
      2 months ago

      I had my daughter download the app on her phone and gave her the login information. Now I no longer want her to have access. I changed the password but she can still access everything and control the cameras. What can I do? 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        2 months ago

        Hello there, newsomejr8​

        We understand that you no longer want your daughter to access your Roku cameras. We'd like to give you information about this matter.

        You must manually log out your daughter's Roku Smart Home app on her phone and ensure that she cannot access your email address or the email associated with your Roku account in order to stop her from accessing your Roku cameras.

        Thanks,
        Roku Community Team