Forum Discussion

rpete87's avatar
rpete87
Reel Rookie
12 days ago

Chime not working or connecting with error message "No device"

My chime has stopped working. I have reset everything, I have cut power off, I have Uninstalled the Smarthome app, nothing is working. When I try to add the chime, it goes through the process just fi...
cameras & doorbells
RokuSuzyL's avatar
RokuSuzyL
Community Moderator
12 days ago

Hey there, rpete87​ 

We noticed that your Chime device is not appearing in the device list. Thank you for your efforts in troubleshooting the issue.

To dig deeper, could you share a photo or screenshot of the smart home app showing the issue?

Let us know when you can!

Roku Community Team

Username6711's avatar
Username6711
Channel Surfer
12 days ago

Im worried you’ll say this about my issue as well. He probably deleted it from the list because its a suggested troubleshooting step?

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    11 days ago

    Hi there! Username6711​

    Could you tell us more about the issue you're experiencing? Are you seeing the same problem on your Roku Chime? And have you tried any troubleshooting steps so far? This will help us know where to begin.

    Thanks!
    Roku Community Team