Forum Discussion

SpookyBaby04's avatar
SpookyBaby04
Channel Surfer
5 months ago
Solved

Can’t get past "Prepare chime" during setup

I’m trying to setup my wireless doorbell and my Bluetooth is on, but I can’t get the prepare chime step. The light is flashing yellow and it’s less than 30ft away from both the doorbell and my WiFi r...
Smart Home App
smart home setup
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    5 months ago

    Thanks for the update, SpookyBaby04!

    Can you please try to restart the setup process? Also, make sure to turn on the Bluetooth first before proceeding with the process. 

    Check out the link above for some helpful tips. You can also grab some help from the video down below:

    Let us know if you need more help!

    Roku Community Team

SpookyBaby04's avatar
SpookyBaby04
Channel Surfer
5 months ago

When I press the doorbell now the chime does go off with it but I still can’t get past the step on the app itself and the chime still flashes yellow

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
5 months ago

Thanks for the update, SpookyBaby04!

Have you also tried uninstalling and then reinstalling the app again, and see if it'll do the trick?

Let us know if that works!

Roku Community Team

  • SpookyBaby04's avatar
    SpookyBaby04
    Channel Surfer
    5 months ago

    I ended up going to a Roku support chat and they were amazing! Found out it was my phone being an issue (literally tried everything). Used my hubbies phone and had absolutely no problems for the setup after that!

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Awesome, SpookyBaby04!

      We're glad that you're all set now! If you need more help, please don't hesitate to reach out. 

      Thanks,
      Roku Community Team