Forum Discussion

SpookyBaby04's avatar
SpookyBaby04
Channel Surfer
5 months ago
Solved

Can’t get past "Prepare chime" during setup

I’m trying to setup my wireless doorbell and my Bluetooth is on, but I can’t get the prepare chime step. The light is flashing yellow and it’s less than 30ft away from both the doorbell and my WiFi router. I have iPhone so I’m not sure if that effects the setup process or not.

Smart Home App
smart home setup
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    5 months ago

    Thanks for the update, SpookyBaby04!

    Can you please try to restart the setup process? Also, make sure to turn on the Bluetooth first before proceeding with the process. 

    Check out the link above for some helpful tips. You can also grab some help from the video down below:

    Let us know if you need more help!

    Roku Community Team

9 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Hey, SpookyBaby04.

    Thanks for reaching out!

    May we know what you're seeing on the screen on your phone? Also, does the chime produce a "Ready to connect" sound, or is it just flashing yellow?

    Need more tips for setup? Visit here! Tell us what you find out!

    Roku Community Team

    • SpookyBaby04's avatar
      SpookyBaby04
      Channel Surfer
      5 months ago

      The chime does say ready to connect, I got back to the app after it asks about the Bluetooth and even when I do it takes me back to my settings

       

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 months ago

        Thanks for the update, SpookyBaby04!

        Can you please try to restart the setup process? Also, make sure to turn on the Bluetooth first before proceeding with the process. 

        Check out the link above for some helpful tips. You can also grab some help from the video down below:

        Let us know if you need more help!

        Roku Community Team

    • SpookyBaby04's avatar
      SpookyBaby04
      Channel Surfer
      5 months ago

      When I press the doorbell now the chime does go off with it but I still can’t get past the step on the app itself and the chime still flashes yellow

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 months ago

        Thanks for the update, SpookyBaby04!

        Have you also tried uninstalling and then reinstalling the app again, and see if it'll do the trick?

        Let us know if that works!

        Roku Community Team