Forum Discussion

nounome's avatar
nounome
Reel Rookie
11 months ago

[6.0] Roku Camera not connecting on TV app but DOES on mobile app

My indoor cameras are not connecting on the TV app, but they DO connect on the mobile apps. This started yesterday morning and has not resolved. I've restarted my ROKU TV, I've uninstalled & re-installed the app, I checked for app updates...nothing has worked. To be clear, the cameras DO connect to mobile apps on my phone and tablet, just NOT on the TV app. It just sits with a black screen and processing circle, then after a while it simply says "Unable to connect to this camera. Press OK to try again"

16 Replies

  • mmcinnes's avatar
    mmcinnes
    Reel Rookie
    11 months ago

    I have the same issue.  It started for me a week ago.  It's on all cameras and doorbells.

    • AULoneRanger's avatar
      AULoneRanger
      Newbie
      11 months ago

      I have the same issue.  Restarted the cameras and the TV app.  Nothing seems to work. 

      • mmcinnes's avatar
        mmcinnes
        Reel Rookie
        11 months ago

        After many restarts and frustration, I finally got my cameras to work again on my TV by going into the Roku Settings on the TV and switching the WiFi network to another network.  I have Verizon Wifi and there is one for 5G and one for 2G.  I'm not sure why this would work or if it will work for everyone, but so far so good for me.

  • Tylerasjohnson's avatar
    Tylerasjohnson
    Newbie
    11 months ago

    I’m having the same issue, I tried support and they said they’d send a new indoor camera. They were on sale so I went ahead and got a new one anyways and it has the same issue already. 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      11 months ago

      Hi Community users,

      Greetings from the Roku Community, and thanks for keeping us posted!

      We want to further investigate this problem that you had but we'll need to gather more information. Can you please provide the following details below?

      • May we have the Mac Address of your Roku camera? By opening the Roku smart home app, you may need to select the device from the home screen, tap settings and device info, and identify the 12-digit alphanumeric address labeled MAC. Alternatively, you may refer to this support article here.
      • Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)
      • What troubleshooting steps have you taken so far?

      Once we have this information, we will be able to escalate this issue to the appropriate Roku team for further investigation.

      Thanks,
      John

      • Fallensong33's avatar
        Fallensong33
        Channel Surfer
        5 months ago

        Roku cameras are just junk and a headache. I’ve been using for 2 years and it’s always something. My solution is buy different cameras. Problem solved.

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      4 months ago

      Hi, Watergod.

      Greetings from the Roku Community!

      Thanks for letting us know that you're also having the same issue. We'd like to know more about this.

      May we know what error message you're seeing when you open the camera app on the TV?

      We'll wait for your response.

      Thanks,
      The Roku Community Team