Forum Discussion

nounome's avatar
nounome
Reel Rookie
2 years ago

[6.0] Roku Camera not connecting on TV app but DOES on mobile app

My indoor cameras are not connecting on the TV app, but they DO connect on the mobile apps. This started yesterday morning and has not resolved. I've restarted my ROKU TV, I've uninstalled & re-insta...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Community users,

Greetings from the Roku Community, and thanks for keeping us posted!

We want to further investigate this problem that you had but we'll need to gather more information. Can you please provide the following details below?

  • May we have the Mac Address of your Roku camera? By opening the Roku smart home app, you may need to select the device from the home screen, tap settings and device info, and identify the 12-digit alphanumeric address labeled MAC. Alternatively, you may refer to this support article here.
  • Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)
  • What troubleshooting steps have you taken so far?

Once we have this information, we will be able to escalate this issue to the appropriate Roku team for further investigation.

Thanks,
John

Fallensong33's avatar
Fallensong33
Channel Surfer
9 months ago

Roku cameras are just junk and a headache. I’ve been using for 2 years and it’s always something. My solution is buy different cameras. Problem solved.

  • mtwrangler's avatar
    mtwrangler
    Binge Watcher
    8 months ago

    I completely and totally agree! These cameras along with their software engineers are junk. You're right it's always something with them and it's never good. 

     

    • Watergod's avatar
      Watergod
      Reel Rookie
      8 months ago

      I’m going to throw them in the garbage.  Tried everything and no support.  

      • Fallensong33's avatar
        Fallensong33
        Channel Surfer
        8 months ago

        I don’t blame you! Roku service is crsp. And they act like they don’t understand anything. Throw them in the trash! Mine all are slowly ending up there one by one and will not be replace with another Roku.