Forum Discussion

jrkenn's avatar
jrkenn
Binge Watcher
3 years ago

Stream cuts off directly after loading

I currently manage 4 ROKU DP channels. I am aware of the DP sunset, however when going to any of my channels the stream will load and cut off after about 1 second. The same stream works on my website but not on ROKU. The feed is from the same source so I am pretty sure this is something on the ROKU side. It seems this happened once before but is anyone else having this issue?

Roku Direct Publisher

13 Replies

  • MIO's avatar
    MIO
    Newbie
    3 years ago

    I still share the same problem, I have carried out tests with the utility provided by Roku and the same live video that is on the DP channel works well and does not drop. Now I don't understand why the live video is cut off and the videos on demand that are still using HLS play without problems

    • 9000ft's avatar
      9000ft
      Reel Rookie
      3 years ago

      This appears to be all live streams. My channel and a friends all doing the same thing. Raised it with tech support and they said that since they are sunsetting DP they won't support it. Basically means instead of January it's done now unless they decide to address it. We sent an appeal but additional voices would no doubt help the case.

  • shasty's avatar
    shasty
    Binge Watcher
    3 years ago

    We have the same issue on both of our DP Channels:

    • HLS Live Streams cut off ~ 1 sec after playing
    • VOD Content works fine, despite also streaming via HLS
    • Across our set of Roku testing devices, the issue slowly "spread".  Some 38xx and 39xx devices were noted to be affected on July 13, others including Roku TV's were affected on the 14th.  
    • The same HLS live streams work in our SDK channels
    • The same HLS live streams work in the RAF stream tester
    • The same HLS live streams work in web-browsers

    Any help would be appreciated!  Is anyone currently working with Roku support to investigate/address?

     

  • CARTOONBLAST's avatar
    CARTOONBLAST
    Binge Watcher
    3 years ago

    yep, my stream started blinking out way back on the 12th of July,😒  

  • colhugs230's avatar
    colhugs230
    Reel Rookie
    3 years ago

    Having the same issue on my channel. VOD works fine, streams die and crash the app 2 seconds after launch. Putting in a ticket

    • newperceptions's avatar
      newperceptions
      Streaming Star
      3 years ago

      Confirmed with Roku Partner Support that they no longer support Direct Publisher, which is weird since they are letting people have their existing channels until January. What horrible customer support to say "take your time getting ready" and then drop support! No help migrating even? The world of customer support is dying I'm afraid. Good luck everyone. I'm guessing they killed live streaming capability, and just didn't tell anyone.

  • ferdiworks's avatar
    ferdiworks
    Roku Guru
    3 years ago

    Are you reffering to a Livestream video or all videos in your feed?

      • ferdiworks's avatar
        ferdiworks
        Roku Guru
        3 years ago

        I had that issue when I used vimeo livestreaming. Work in their player fine but had issues with the OTT platforms and they caimed it was outside their player while being used on OTT.