Stream cuts off directly after loading
I currently manage 4 ROKU DP channels. I am aware of the DP sunset, however when going to any of my channels the stream will load and cut off after about 1 second. The same stream works on my website...
Forum Discussion
I still share the same problem, I have carried out tests with the utility provided by Roku and the same live video that is on the DP channel works well and does not drop. Now I don't understand why the live video is cut off and the videos on demand that are still using HLS play without problems
This appears to be all live streams. My channel and a friends all doing the same thing. Raised it with tech support and they said that since they are sunsetting DP they won't support it. Basically means instead of January it's done now unless they decide to address it. We sent an appeal but additional voices would no doubt help the case.
Went back-and-forth a number of times but they don't seem ready to acknowledge that it's their issue even though all indications are that that's the case. They are relying on the big brains here to work on solving the problem. The fact that it's affecting everybody with a live stream would pretty clearly point to the fact that it's an internal issue. That said not sure there's a fix until they decide to diagnose it and fix it. See the excerpts below. Not sure exactly how to proceed but the more people that are complaining in the more likely we are to see them take some action. At least for the purpose of live playback DP seems broken and although they said it would sunset in Jan 2024 it is effectively dead 30 days post the press release.
"Roku Developers are available in the forums to help with troubleshooting issues.
Unfortunately, we do not have support for Direct Publisher issue tickets at this time."-----
"Unfortunately, at the moment, we are unable to investigate and determine the root cause of the issue."
Still broken. We have an open ticket that has not been answered yet....
