Forum Discussion

Bryan82's avatar
Bryan82
Channel Surfer
2 years ago
Solved

Subwoofer and surround sound speakers crackling and popping

I have an 80 inch TLC Roku TV with a soundbar, subwoofer and 2 back surround sound speakers. All of them are making that crackling noise. It's getting to the point where it's not even worth having them. Is there a fix for this? Am I just out of luck? I mean this is not cheap equipment. 

 

 

speakers
  • RokuHaz-M's avatar
    RokuHaz-M
    9 months ago

    Thanks for bringing this to us! Jasneedshelps​

    It looks like you're having the crackling and popping sound issue with your Roku audio devices. Here's what to try: Go to Home > Settings > System > Software Update > Check now. Once updated, do a quick System Restart to refresh the system. Here's how: Go to Home > Settings > System > Power > System Restart.

    Hope this helps!

    The Roku Community Team

13 Replies

Replies have been turned off for this discussion
  • mferoli92's avatar
    mferoli92
    Reel Rookie
    2 years ago

    My mom got me these wireless speakers for my birthday and had been working great. I have a Roku TCL tv. It’s been a month and all of the sudden with deep bass noises the left speaker is rattling. When I shake it I can’t hear anything. I have the model: 9020x. Is this something that is software or needs to be returned?

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago

      Hi, Community users,

      Welcome, and thank you for posting to the Roku Community!

      We appreciate you informing us about the audio streaming issues on your Roku device. We will work with you to identify what went wrong so that we can provide further assistance and resolve the issue.

      Before we proceed, we need to determine the current software version of your Roku device. To do this, please go to (Roku's home screen > Settings > System > About).

      We also recommend following the steps below to see if you can resolve the issue:

      This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we can assist you further.

      Thanks,
      Jharra

      • mferoli92's avatar
        mferoli92
        Reel Rookie
        2 years ago

        Unfortunately none of that worked. The software version is 13.0.0. 

        It sounds like metal rattling with a bit of “whooshing”. The tv is only turned up to 16-18. 

  • JKlein504's avatar
    JKlein504
    Newbie
    2 years ago

    I've been trying to find a solution to this problem all morning and it seems hopeless. The Roku support is absolutely abysmal and it always ends with "we'll get this to the right people"  but no solution has come. 

  • Voli's avatar
    Voli
    Newbie
    2 years ago

    If you have the ability to return them, do it. I’ve been dealing with this problem since I got them. If you go down the rabbit hole, there’s a lot of speculation on what people think the issues are. The problem is that it’s all speculation. Roku does not care. They’ll just sell you the next product with the next problem.

     

    The surround speakers are absolutely unusable in their current state (and apparently the state they’ve been in for years.) To be frank, they could just add a feature to take the bass out of the surround speakers and there would at least be a workaround. But no. 

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! Voli,

      Thank you for posting here in the Roku Community!

      We're really sorry to hear that you're experiencing issues with your Roku Audio device, such as crackling and popping sounds. Please share the information requested by @RokuJharra-Q so that we can assist you further. We want to assure you that once we have this information, we will be able to investigate further and help you resolve this issue.

      Thanks,
      Arjiemar