Roku wireless speakers not connecting to Streambar
Was this ever solved? My speakers do not connect anymore and I have spent HOURS going through every method Roku tells me. Nothing works.
Forum Discussion
I had the same problem you are having.
Speakers were working fine for a long time then suddenly they stopped working. I tried reconnecting, resetting the speakers, etc. I spent a lot of time with Roku support; they only ran me thru the standard set up process, this went on for months.
Finally, I got the right person at Roku support, it wasn't me not connecting them properly, it was that the speakers were not updating to the current Roku TV operating system - so they wouldn't work. So, within minutes of the call to that final Roku support person, they were sending me a replacement set of speakers, which have worked great ever since. I just had to send them my old speakers back.
There have been several Roku TV updates in the last few months; my guess is your speakers are not updating either. I recommend contacting Roku support, and request replacement speakers, because they are not working, and they will not update. This isn't a new problem for them. Good luck!
Thank you so much for the info! What a frustrating situation to deal with. Do you know the best customer support email to use to contact them and get some actual results?
Hey, AGAwesome
I understand you're having trouble connecting the Roku speakers. Thank you for your efforts in trying a workaround.
Do you see an error message when you try to pair the speakers? You can set them up again by following these steps to resolve the issue of pairing your wireless speakers.
Let me know how it goes!
Roku Community Team
Hi there. Unfortunately no error message popped up. I bought the 9020R2 model and have four speakers. The Roku steambar will just keep searching for them. And even if it finds all four it just stays in the search for some reason.
At this point I have disconnected the whole set up and intended to give it a 24 hour wait and will try again. But nothing seems to work. There was some firmware update that people are suggesting has affected your Roku satellite speakers.
