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adelekaitlin's avatar
adelekaitlin
Reel Rookie
3 years ago
Solved

Roku Streambar Sound Quality Issues

My streambar has been having crackly, quiet audio. i’ve tried system restarting, doing a hard power reset of both the streambar and TV, checked for software updates, reconnected to the TV. I don’t know what to do. 

Audio Support
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Rjohns628,

    Your first post is appreciated here in the Roku Community!

    We're glad to hear that you were happy with the Roku Streambar until the issue appeared. No worries, we'll make sure to help you resolve this. Let's have a workaround, and do a restart by navigating to Settings > System > System Restart (skip if not available) System Restart. After this, kindly check if you're still experiencing the issue.

    Tell us more about this so we can further assist you.

    All the best,
    Kash

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  • Stefanihayes's avatar
    Stefanihayes
    Newbie
    2 years ago

    I have the same issues. I even bought all new cables thinking there may be a short. It still happens randomly. I don’t know what else to do. 

    serial number:YL003C415461

     

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Stefanihayes,

      Welcome to the Roku Community!

      We would be more than happy to look further into this issue, but we will need more details. Please provide us with the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button.).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.)

      We look forward to hearing your response and receiving your device details.

      All the best,
      Chel

      • htporst's avatar
        htporst
        Reel Rookie
        2 years ago

        Ok it just happened again, while in Apple TV channel. Sound got crackly then when out. 

        Apple TV Version   14.2 Build 89

        Issue Report Tracker

        Model: 9102R -Roku Streambar

        Serial # YL008V811732 (2A1158811732)

        Software Version 12.5.5 build 4174-95

        GC Version 11.3.24

        Timestamp: 2024-04-14T21:39:56Z

        Issue ID 32-151-059

  • Jeremybearimy's avatar
    Jeremybearimy
    Newbie
    2 years ago

    Model - 9101r2 stream bar pro

    Serial numer - YL00E1791308

    software version - 13.0.0 build 24048-95

    device id - 3K617E791308

    GC version - 11.5.23

    Timestamp - 2024-05-11T06:36:07Z

    issue ID - 08-189-036

    I am having the same audio issues on all channels.  

  • rkmcniel's avatar
    rkmcniel
    Streaming Star
    2 years ago

    I've been a ROKU fan for years, but because of all these issues, I'm slowly moving away from ROKU, and reading all these posts I'm glad I've started moving away. And yes, ROKU customer service has a lot to be desired!!