RokuHaz-M I've completed the app removal / reinstall as requested and issues persist.
Glad you're back! Jimmytwosticks
Thanks for giving those steps a shot! Since we've gone through all the troubleshooting, it looks like the app might be the problem. This can happen with some Roku devices since each app can have its own version. I’d suggest reaching out to Xfinity for help—they might be able to fix this for you. Here’s the link to their support page to make it easier. I hope this helps!
Best,
The Roku Community Team
I have reported the issue to Xfinity as you have recommended and curiously they stated to get in contact with Roku support stating this is a "Roku issue, please ask support". So unless if proof can be provided - which I have seen none - that this is an xfinity issue specifically, please do not pass off customers to another support org without a warm handoff from one org to another. A 'good luck wish' is not appropriate.
This issue persists on multiple streambars. The issue persist across three Roku firmware versions including the most recent as of 2/28/2025 which is 14.1. Xfinity Stream app is 8.0 build 0. Issue is also reported to Xfinity on thread 'roku-streambar-audio-fluctuations-70-reduction-in-volume-intermittent-short-bursts-of-loud-crackling-audio' and here is the link to it. https://community.roku.com/t5/Discussions/Roku-Streambar-audio-fluctuations-70-reduction-in-volume-intermittent-short-bursts-of-loud-crackl/m-p/1048266#M13380
All roku stream bars have been through the following and the issue persists:
Uninstall / Reinstall the Xfinity Stream app, issue persists.
Streambars have been been factory reset, issue persists.
HDMI cable replaced with known good (does alternatively provides reliable audio and video between computer and 4k monitor), issue persists.
Power supplies swapped between soundbars, issue persists.
While issue is occurring, connect to an alternate TV which is a different make and manufacturer and the issue persists.
Same exact reduction in volume on my streambar and I have Spectrum and I dont think it is Xfinity or any other service. I dont think they know what the heck is causing it.
To be clear, the issue discussed here appears to be limited to the Xfinity Stream app specifically and Roku stream bars. Not to muddy the waters, what apps specifically do you notice a significant volume drop in as well as high volume pops and clicks in after 20-30 min of usage requiring resolution by exiting to the Home Screen and relaunching the app?
EXACT same issue on my streambar and I have Spectrum internet. I bought the ROKU ULTRA 2004 talk about reduced volume. I have to turn my tv speakers up to 65 just to hear it. I tried to hook it up to my new soundbar with no luck, so I bought a different one. Finally got it to work. I am going Apple on my bigger tv in the living room. This is a Samsung 55" which is a problem in itself.....no more Samsung for me, and maybe no more Roke either, we shall see. Good luck to ya
Hi there! TravelRN515
I would like to gather some information about your issue so I can include you in the investigation and list you with others who are facing the same problem. Could you please provide the following details?
I look forward to your prompt response! Let’s work together to resolve this.
Thanks!
Roku Community Team
RokuHaz-M remove this as a solution. This is not a solution.
