Forum Discussion

Jimmytwosticks's avatar
Jimmytwosticks
Binge Watcher
9 months ago

Roku Streambar audio volume fluctuations—Crackle Sound on Xfinity Stream App

Ticket 11280441 currently open to Roku support to solve. When using the Xfinity Stream app, audio fluctuations are experienced after 20-30 minutes of viewing.  There is a click or snap in the audi...
audio features
MYTwocents's avatar
MYTwocents
Reel Rookie
9 months ago

I've been having the same issues at least once a day. I reset, changed settings, unplugged, and re-plugged. This is unacceptable! What do you suggest now?

Re: Roku audio fluctuations, reduction in volume, or no volume at all! 

RokuHaz-M's avatar
RokuHaz-M
Community Moderator
9 months ago

Hi there! MYTwocents 

Thanks for letting us know!

We totally get that you're having the same volume issue with your Roku Streambar. If you could give those troubleshooting steps from earlier on this thread a shot, that would be awesome!

Let us know how it went!

Roku Community Team

  • MYTwocents's avatar
    MYTwocents
    Reel Rookie
    9 months ago

    Thank you for your reply. In my original post, I stated that I reset, changed settings, unplugged, and re-plugged, which did not help. Unfortunately, your suggestion does not apply to my situation. Given this unacceptable situation, what alternative solutions do you recommend?

     

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      9 months ago

      Hi again! MYTwocents

      Thanks for clarifying!

      To help you out, could you give me a bit more info?

      • Is it happening to all your channels or only happening to the Xfinity stream App?
      • When was the first time you encountered this issue?

      These will be very helpful for our investigation.

      Thanks!

      The Roku Community Team