Forum Discussion

Jimmytwosticks's avatar
Jimmytwosticks
Binge Watcher
9 months ago

Roku Streambar audio volume fluctuations—Crackle Sound on Xfinity Stream App

Ticket 11280441 currently open to Roku support to solve. When using the Xfinity Stream app, audio fluctuations are experienced after 20-30 minutes of viewing.  There is a click or snap in the audi...
audio features
RokuHaz-M's avatar
RokuHaz-M
Community Moderator
9 months ago

Hi Jimmytwosticks 

Thanks a ton for reaching out and sharing your concerns with us! 

We totally get how pesky those volume fluctuations and loud crackling on the Xfinity Stream App can be. To help us dive deeper into this, could you share a bit more info? 

  • When did you first notice this happening?
  • Is it happening on other channels or just on the Xfinity Stream App?
  • What have you tried so far to fix it?

 Let’s give this a shot: uninstall the app, restart your system, and then reinstall the app. This might fix the issue. Let me know how it goes.

I look forward to resolving this matter with you!

The Roku Community Team

MYTwocents's avatar
MYTwocents
Reel Rookie
9 months ago

I've been having the same issues at least once a day. I reset, changed settings, unplugged, and re-plugged. This is unacceptable! What do you suggest now?

Re: Roku audio fluctuations, reduction in volume, or no volume at all! 

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    9 months ago

    Hi there! MYTwocents 

    Thanks for letting us know!

    We totally get that you're having the same volume issue with your Roku Streambar. If you could give those troubleshooting steps from earlier on this thread a shot, that would be awesome!

    Let us know how it went!

    Roku Community Team

    • MYTwocents's avatar
      MYTwocents
      Reel Rookie
      9 months ago

      Thank you for your reply. In my original post, I stated that I reset, changed settings, unplugged, and re-plugged, which did not help. Unfortunately, your suggestion does not apply to my situation. Given this unacceptable situation, what alternative solutions do you recommend?

       

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        9 months ago

        Hi again! MYTwocents

        Thanks for clarifying!

        To help you out, could you give me a bit more info?

        • Is it happening to all your channels or only happening to the Xfinity stream App?
        • When was the first time you encountered this issue?

        These will be very helpful for our investigation.

        Thanks!

        The Roku Community Team