Forum Discussion

Jimmytwosticks's avatar
Jimmytwosticks
Binge Watcher
9 months ago

Roku Streambar audio volume fluctuations—Crackle Sound on Xfinity Stream App

Ticket 11280441 currently open to Roku support to solve. When using the Xfinity Stream app, audio fluctuations are experienced after 20-30 minutes of viewing.  There is a click or snap in the audi...
audio features
RokuHaz-M's avatar
RokuHaz-M
Community Moderator
9 months ago

Hi Jimmytwosticks 

Thanks a ton for reaching out and sharing your concerns with us! 

We totally get how pesky those volume fluctuations and loud crackling on the Xfinity Stream App can be. To help us dive deeper into this, could you share a bit more info? 

  • When did you first notice this happening?
  • Is it happening on other channels or just on the Xfinity Stream App?
  • What have you tried so far to fix it?

 Let’s give this a shot: uninstall the app, restart your system, and then reinstall the app. This might fix the issue. Let me know how it goes.

I look forward to resolving this matter with you!

The Roku Community Team

  • MYTwocents's avatar
    MYTwocents
    Reel Rookie
    9 months ago

    I've been having the same issues at least once a day. I reset, changed settings, unplugged, and re-plugged. This is unacceptable! What do you suggest now?

    Re: Roku audio fluctuations, reduction in volume, or no volume at all! 

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      9 months ago

      Hi there! MYTwocents 

      Thanks for letting us know!

      We totally get that you're having the same volume issue with your Roku Streambar. If you could give those troubleshooting steps from earlier on this thread a shot, that would be awesome!

      Let us know how it went!

      Roku Community Team

      • MYTwocents's avatar
        MYTwocents
        Reel Rookie
        9 months ago

        Thank you for your reply. In my original post, I stated that I reset, changed settings, unplugged, and re-plugged, which did not help. Unfortunately, your suggestion does not apply to my situation. Given this unacceptable situation, what alternative solutions do you recommend?

         

  • Jimmytwosticks's avatar
    Jimmytwosticks
    Binge Watcher
    9 months ago

    Hello,

    To answer your questions

    • When did you first notice this happening? - I first noticed this November 2024 at the installation of my first Roku Streambar.   This issue appears to be first reported to be prevalent on both Reddit and Xfinity forums in November 2022.  A link to those forum posts here: https://forums.xfinity.com/conversations/xfinity-stream-website/fluctuating-volume/637abdbdbff9a5603666f908

    • Is it happening on other channels or just on the Xfinity Stream App? - This issue is confirmed on Roku Streambar and can be easily replicated.  The issue is specific only to the Xfinity stream app.  I cannot replicate this issue with the Xfinity Stream App on a Roku Stream Stick or Stream Stick Ultra.


    • What have you tried so far to fix it?  Factory Reset, Software Update, Restart device, restart app.  A workaround is available, but is suboptimal.  Press home button, relaunch app,  open the guide, find channel, click watch.  This workaround works for about 30 minutes.   Then the audio stream degrades.

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      9 months ago

      Hi again! Jimmytwosticks 

      Thanks for sharing all the details about the issue you’re dealing with! Let’s add one more step to the troubleshooting you’ve already done:

      1. Home
      2. Highlight the Xfinity Stream App
      3. Press the star (*) button
      4. Remove app

      Once removed, do a System Restart and install the app again. 

      Just let me know if this does the trick.

      The Roku Community Team

      • Jimmytwosticks's avatar
        Jimmytwosticks
        Binge Watcher
        8 months ago

        RokuHaz-M I've completed the app removal / reinstall as requested and issues persist.