Forum Discussion

Jimmytwosticks's avatar
Jimmytwosticks
Binge Watcher
9 months ago

Roku Streambar audio volume fluctuations—Crackle Sound on Xfinity Stream App

Ticket 11280441 currently open to Roku support to solve. When using the Xfinity Stream app, audio fluctuations are experienced after 20-30 minutes of viewing.  There is a click or snap in the audi...
audio features
RokuHaz-M's avatar
RokuHaz-M
Community Moderator
9 months ago

Hi alelulo1976

We acknowledge your concerns regarding the quality of your Roku Soundbar and appreciate your feedback.

To help us isolate the problem, please send us your TV Tracker ID. To find it, press the Home button five times, then the Back button five times, and share the ID with us.

We look forward to helping you solve this problem.

The Roku Community Team

alelulo1976's avatar
alelulo1976
Reel Rookie
9 months ago

17-034-221

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    9 months ago

    Hey there alelulo1976 Thanks for the info! 

    One last quick question: When did you first notice this issue?
    I got everything we needed. We'll pass this along to our team for a closer look. We appreciate your patience while we work on it!

    Let us know if you have any other questions.

    The Roku Community Team