Forum Discussion

Juiceman's avatar
Juiceman
Channel Surfer
7 months ago
Solved

Roku soundbar not playing sound for certain things

I have a Roku streambar and two wireless Roku speakers. Tv is Roku plus series 4k tv. For Commercials and movies the soundbar will play sound. For certain tv shows only the speakers will play sound, ...
Audio Support
soundbar
  • RokuRhea-V's avatar
    RokuRhea-V
    7 months ago

    Hey Juiceman 

    Roku soundbars may not produce sound as expected for specific content. When used alongside external speakers, the soundbar operates as the center channel for audio, especially with surround sound content. However, when the content is only in stereo, the sound will come from the left and right external speakers. This behavior is intentional. To adjust this setting, press the star button during playback to access the menu and select expanded Stereo. For more information about sound modes, please refer to the FAQ.

    Thanks,

    Roku Community Team

Juiceman's avatar
Juiceman
Channel Surfer
7 months ago

Any update?

RokuRhea-V's avatar
RokuRhea-V
Community Moderator
7 months ago

Hey Juiceman 

Roku soundbars may not produce sound as expected for specific content. When used alongside external speakers, the soundbar operates as the center channel for audio, especially with surround sound content. However, when the content is only in stereo, the sound will come from the left and right external speakers. This behavior is intentional. To adjust this setting, press the star button during playback to access the menu and select expanded Stereo. For more information about sound modes, please refer to the FAQ.

Thanks,

Roku Community Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Greetings, vanhornr​!

    It looks like you're not seeing this feature, either. Can you share the model of your Roku device so we can check this out?

    Let us know when you can!

    Roku Community Team

  • Juiceman's avatar
    Juiceman
    Channel Surfer
    2 months ago

    There’s no issue with the soundbar and the speakers. There’s also no fix. It’s just the type of output that the show/movie produces. If you watch a new movie/show the sound will go through the sound bar and the side speakers. If you watch an older show/movie the sounds will mostly will just go through speakers. Nothing you can do to change it. You pretty much have to live with it, or get a new surround sound setup. It sucks because I payed a lot of money for this setup. My samsung soundbar and woofer on my old tcl tv works great. The Roku soundbar and speaker, not the best experience but it works. 

  • Juiceman's avatar
    Juiceman
    Channel Surfer
    7 months ago

    Hello, thank you for getting back to me. I do not see an option that says “expanded stereo”. I checked when pressing * and the audio settings. 

  • vanhornr's avatar
    vanhornr
    Reel Rookie
    2 months ago

    I’m having this same issue. I don’t have expanded stereo either!

  • vanhornr's avatar
    vanhornr
    Reel Rookie
    2 months ago

    9102R