Forum Discussion

Digital_Larry's avatar
Digital_Larry
Channel Surfer
2 years ago
Solved

Roku 3 video/audio stuttering

Yes, OK a Roku 3 is on the old side.  I'd been using a FireStick but got tired of how slow it was to navigate menus.  However its video was generally OK.  So I plugged the Roku 3 back in and it was going OK for a month or two but just about a week ago it started stuttering.  If I reset it then it's OK for a few minutes then starts up again.  I also notice that it does not do this on B&W content, which forms a relatively large percentage of what I've been watching recently, so maybe I just didn't notice it.  But I do think it's gotten worse in the past week or two.  It renders whatever I'm looking at unwatchable.  I'll just use my laptop or iPad if this is how it's going to work.

I'm watching Amazon Prime at the moment.

The network connection is wired and the test showed good connectivity at 45 Mbps.

I'd be willing to just plunk down some money for a new one, but this topic seems fairly common and people are talking about the newer models as well.

Details:

Model 4230X

Software 12.5.5 build 4174-04.

MicroSD card is not installed.

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Anything I can do to fix it?

Audio Support
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for providing additional information, Digital_Larry  gmaildog!

    We appreciate your attempts to resolve this issue. Please follow the troubleshooting steps below to see if it makes any difference. 

    Note: Please follow the steps carefully to ensure proper device installation.

    1. Unplug the Roku device and then plug it in after, or (try a different HDMI port or TV).
    2. System restart: Go to Roku Home screen > Settings > System > Power or System restart.
    3. Software update: Go to Roku Home screen > Settings > System > Software update > Check Now.

    Once you've completed all the steps, please let us know if the issue has been resolved. If not, reply to the thread for further assistance. We are always happy to help you.

    Best regards,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for keeping us in the loop, Digital_Larry!

    In this case, we recommend reaching out to the customer support team for further assistance. Please note that most content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. If you need help, you can contact Amazon Prime support.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for the update, therealshell!

    We understand that you're experiencing an issue with Amazon Prime. However, we recommend contacting the channel provider for further assistance.

    Please note that most content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. You can contact them here Amazon Prime support.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Thanks,
    Jharra

     

19 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Warm greetings here in the Roku Community, Digital_Larry!

    We understand that you're having an issue with your Roku device. We'd be happy to find you the best resolution for the audio issues you are currently experiencing.

    Before we proceed, could you please confirm if you are experiencing the issue during playback? If yes, kindly provide us with the specific channel on which the problem is occurring. Moreover, do you have any external devices connected to your Roku device? If so, please let us know.

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra

    • gmaildog's avatar
      gmaildog
      Newbie
      2 years ago

      Hi I'm also have the same problem only on Amazon off of the Roku 3 and it only started early this week.  Cant figure out how to fix it.

    • Digital_Larry's avatar
      Digital_Larry
      Channel Surfer
      2 years ago

      Hi, yes I am experiencing this problem during playback.  By which I presume you mean "watching a movie or show".  It is not only audio.  It is audio and video together.  They don't seem to jump ahead, they just pause and then keep going every few seconds.

       

      Do I have any external devices connected to it?  Yes.  It is connected to my TV using an HDMI cable.

       

      Thanks.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 years ago

        Thanks for providing additional information, Digital_Larry  gmaildog!

        We appreciate your attempts to resolve this issue. Please follow the troubleshooting steps below to see if it makes any difference. 

        Note: Please follow the steps carefully to ensure proper device installation.

        1. Unplug the Roku device and then plug it in after, or (try a different HDMI port or TV).
        2. System restart: Go to Roku Home screen > Settings > System > Power or System restart.
        3. Software update: Go to Roku Home screen > Settings > System > Software update > Check Now.

        Once you've completed all the steps, please let us know if the issue has been resolved. If not, reply to the thread for further assistance. We are always happy to help you.

        Best regards,
        Jharra

  • iss05e's avatar
    iss05e
    Newbie
    2 years ago

    Yup, I'm getting the same thing on Roku 3.  I rented "The Holdovers" on Amazon Prime on Saturday and it was unwatchable as the video would be fine for about 10 mins then basically stutter then grind to a halt.  All other streaming services are fine.

    My son uses a Roku 3 in another room and is experiencing the same issues on Amazon Prime.  Only started happening at the weekend.