Forum Discussion

dgray3825's avatar
dgray3825
Reel Rookie
2 years ago

Problem with the sound on my Roku Streambar

I also have the same issue. Any time music is played from a TV show, like the Grammy's, the music is extremely muted. I did all the trouble shooting recommended using the * and then adjusting the sound settings, cable check, etc. Nothing works. This has been going on for quite some time.

Model: 9102R

serial #: YL007L271475

software version: 12.5.5, build: 4174-95

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi dgray3825,

    A warm welcome to the Roku Community!

    We understand that you are having an issue with your Roku Streambar. We appreciate you taking some troubleshooting steps to try to resolve the issue. We would be happy to look further into this issue, but we will need more details. Does the issue occur on a specific channel or all the channels installed on your Roku device? Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem?

    Also, have you tried performing a system restart on your Roku device? If none, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

    We look forward to hearing from you and assisting you with your current issue.

    All the best,

    Chel

    • dgray3825's avatar
      dgray3825
      Reel Rookie
      2 years ago
      It seems to happen to any channel. What we have noticed is that it is when music is played but its not a music channel. Like I mentioned, the Grammy's had the music volume greatly reduced. Same happened for the SuperBowl halftime show. Sound was terrible. ACM music awards are also impacted when the performers do a song. We went to another TV with a different soundbar system and the music was fine.
      I did not do any sound adjustments until this week, but we have noticed the issue since we got the streambar.
      I have not tried a system restart until now, but we have noticed we need to completely remove the TV and streambar from power about once a week because the response gets sluggish. Not sure if its the TV or Streambar. System restart had no effect.
      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi dgray3825,

        Thank you for keeping us posted here in the Roku Community!

        We'd love to investigate this issue further. Could you provide us with a video clip of your running problem?

        We'll wait for your response.

        Regards,

        John