Forum Discussion

Hederson's avatar
Hederson
Channel Surfer
3 years ago

Onn Soundbar Surround Sound Pairing Help

I have the exactly same problem. Nobody has able to fix it.

8 Replies

Replies have been turned off for this discussion
  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator

    Hello Hederson

    Thanks for reaching out to the Roku Community. 

    We'd like to know more about the issue you are running into. Could you walk us through the issue on your Roku device? What are the steps to reproduce the issue you are seeing? 

    Please keep us posted and we'll continue assisting you from there.


    Regards, 
    Nimfa

    • Hederson's avatar
      Hederson
      Channel Surfer

      Soundbar works fine but subwoofer is not pairing with the soundbar. It turns on, blinks blue light won’t pair.

      I’ve done the factory reset on it but still doesn’t pair. I’ve brought the subwoofer really close to the soundbar and nothing.
      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator

        Hederson

        Thanks for the following up. 

        We appreciate your efforts in finding a solution to the pairing issue with your Roku subwoofer. Try taking a look here for more tips about troubleshooting and see if it helps: How to resolve issues pairing your Roku subwoofer

        If the issue persists, please send us here the serial number of your Roku host audio device the Roku Streambar. I'll be able to pass it along to our Support team who can assist you further. To get this, go to Settings > System > About.

        We'll be waiting for your feedback. 


        Regards, 
        Nimfa