HDCP Error with Roku Soundbar
Within the second day of installing the Roku soundbar we started getting the HDCP Error message. I followed the instructions to properly install the soundbar. I used all the cables that came with the...
Forum Discussion
mcolato Thanks for reaching out to let us know about the issue you're running into. I'd like to help gather some additional information to help investigate here:
- Have you tried connecting the Soundbar to a different HDMI port on your TV?
- When exactly does the error appear? Is it while you're playing content, when a commercial plays, when you are navigating inside a channel or on the Roku home screen?
- If this happens during playback, what streaming channel are you watching when you observe this error on screen? Could you provide an example content title (movie/TV show) as well?
- What brand & specific model number is the TV that your Soundbar is connected to?
With more information, I'd be happy to continue looking into this with you, and seeing what other troubleshooting we can provide.
Thanks,
Tanner
So Roku have you guys created a patch or anything? We recently bought a Roku soundbar and when used with any Samsung TV it has the HCCP error over and over and over. I tried to watch an episode of Bob's burgers on Hulu and it literally happened twenty times. That almost once a minute. Pretty unacceptable compared to product quality of the past.
I have the same problem with my ONN branded ROKU soundbar. The issue happens in a few situations: 1. when the TV is turned off and then back on 2. The TV source is changed from ROKU to antenna and then back. The issue appears to be that once the Roku has established that HDCP is active and lets you play content, when you break that connection (either turning off the TV or changing source on the TV so you're not streaming via the ROKU and just using it for sound), when you switch BACK to the ROKU and a protected content source which then requires HDCP, the Roku does not check to see if HDCP is active again and the only way to get it to establish it is active is to "restart" the ROKU (which then must check if HDCP is present). My old ROKU (not a soundbar) streaming to my TV was always fine via HDMI to the same TV and I never had to restart. My family just restarts via the menu, or one of my kids quickly unplugs and plugs the HDMI back in (no need to power anything back off or on, the physical break/make of the connection seems to result in an autodetection of HDCP). It's extremely annoying. Why doesn't the ROKU check for HDCP anytime the TV is turned on or any time the remote is used to activate the menu after being idle?
I’m having the same problem on my Samsung 8500 series tv. Pulling the cables every is getting ridiculous. It doesn’t matter the channel, it happens on Netflix, Amazon Prime, Disney+, YouTube... It “fixes” when I pull the cables but error 020 comes back at least every day. If there’s no solution it’ll be on its way back next week. So disappointed, we have 4 Roku TVs and this is the only problem... very frustrating.
No need to pull the cables, restarting the Roku via it's menu works. It's almost as if there is something in the START UP SEQUENCE THEY NEED TO INCLUDE EVERYTIME YOU SWITCH FROM ANOTHER SOURCE BACK TO THE ROKU AS A STREAMING DEVICE VERSUS JUST A SOUNDBAR FOR THE TV.
I don't know what the issue that causes it I have a Vizio 65' Quantram Dot TV. An this happens especially during commercials.The only way to fix it is to go to display settings an set it to 1080p. Makes me think the HDMI cable isn't as good as it should be.
