Forum Discussion

RichardHunker's avatar
RichardHunker
Newbie
6 years ago

It seems that everybody has the same problem error code 20 on the roku sound bar have done everything suggested and even had support ship me a replacement but the replacement does the same thing intermittent but I'm getting tired of pulling my TV out to unplug the HDMI's and power cables.   You would think a common problem like this Roko could find a solution.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

RichardHunker 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to pass along your concerns to our Support team.

 

Thanks,
Danny

  • PatD894's avatar
    PatD894
    Newbie
    5 years ago

    I have had the same issue as well.  About every 4th or 5th time I turn on my television (a Samsung Series 6, model 6200), I get the HDCP Error screen.  I follow the steps provided and then the TV/Roku Soundbar work fine - but just for a few days until the error message pops up again.  I shouldn't have to keep doing this every few times I turn on the TV.  I called Samsung, Roku, and my internet provider - no one has been able to provide a solution.   I updated my cables, but no change.  I do have to connect the Roku Soundbar to my TV using both HDMI and optical digital audio cables, but theoretically, according to what I've read, that shouldn't make a difference.