Forum Discussion

delfuego's avatar
delfuego
Binge Watcher
5 years ago
Solved

dialogue not audible

I was watching the Roku channel as late as last week and the audio was fine. Recently, this past weekend, the audio became degraded. I'm receiving a background track but the dialogue track is not audible. This is occurring on any random selection on the channel. No idea what may have caused this issue but it has to be a change implemented on the Roku channel since my device settings have not been changed and I'm able to continue receiving audio on all other channels. I've connected my Roku device to my audio receiver which is connected to 2 speakers using just the left and right channels. 

speakers
  • delfuego's avatar
    delfuego
    5 years ago

    as it turns out, the problem corrected itself just as inexplicably as it appeared without me having to do anything. Thanks Danny R for the response and thanks Roku for fixing the problem.

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  • lrattels's avatar
    lrattels
    Channel Surfer
    5 years ago

    The same thing happened to me. This did not fix the garbled, inaudible audio, however, it has allowed me to use my roku and 'hear audio clearly'. I connected earphones to the remote. Of course, this only allows 1 person to hear audio clearly. I have factory reset my Roku, unconnected it and reconnected it several times. Still have very garbled audio and not at all understandable. I'm very disappointed with Roku. There seems to be no way to get in touch with Roku. This is a problem with their device and they need to fix it.

    • delfuego's avatar
      delfuego
      Binge Watcher
      5 years ago

      I was able to find a series on the Roku channel that includes dialogue audio so it's not all of the selections. The problem must be related to the channel itself, not the device.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      delfuego lrattels

      Thanks for the posts.

      Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

      If you are still experiencing an issue, can you please provide the following information:

      -Roku device model
      -serial number
      -device ID
      -software OS/version
      (these can all be found in Settings > System > About)
      -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
      -specific title where you see this issue occur
      -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
      -steps to reproduce the issue you are seeing

      Once we have this information we will be able to investigate further.

       

      Thanks,
      Danny

      • delfuego's avatar
        delfuego
        Binge Watcher
        5 years ago

        as it turns out, the problem corrected itself just as inexplicably as it appeared without me having to do anything. Thanks Danny R for the response and thanks Roku for fixing the problem.

    • Tony_Mo's avatar
      Tony_Mo
      Newbie
      4 years ago

      Background noise is fine but there's no audiable diaolog. It's only on Roku channel that this happens. It seems to be an ongoing problem that Roku hasn't cared to solve as I see. I am very disappointed in your lack of actions and I won't buy anymore of your products. You're customer service is sorry and you should be ashamed. 

       

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Hi Tony_Mo 

        We're here to help!

        Please be advised that this thread was created last year and this issue might have been resolved for the users who posted here before. 

        Moreover, we'd like to know more about your concern. Does the issue only occur on specific content within The Roku Channel or all movies/series within the app? Please provide us as well the troubleshooting you've tried so we know what steps we should take next.

        We look forward to your response.


        All the best,
        Kariza