Forum Discussion

sakhurst's avatar
sakhurst
Newbie
2 years ago

[13.0] Stuttering Audio when streaming

Audio was working fine yesterday. Today Roku updated to version 13. Now the audio does not work. It is literally unusable, even after a factory reset. Everything else (PS4 etc) works just fine, so it...
GeorgeRichards's avatar
GeorgeRichards
Reel Rookie
2 years ago

I have been having this issue since the last software update 😞 Tried everything suggested in post and then some. I believe I have stumbled across a fix. Under Setting - Audio -Digital output format - change to anything other then auto I'm using custom, dolby digital.. No issues for over 8 hours while changing to various streaming apps.

Hope this works for all affected..

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Welcome to the Roku Community, GeorgeRichards!

We understand that you are experiencing issues with the audio on your Roku device when streaming, and we appreciate your efforts to resolve the problem.

Before we proceed, we need to determine when this issue occurs. Is it after the update to OS 13? Also, can you please list the troubleshooting steps you have taken so far?

We look forward to hearing from you and looking closely into this issue. Thank you!

Best regards,
Jharra

  • GeorgeRichards's avatar
    GeorgeRichards
    Reel Rookie
    2 years ago

    My issues with audio started after update 13. I tried all suggestions but none helped. I did resolve this issue by  changing Setting - Audio -Digital output format - change to anything other then auto I'm using custom, dolby digital. Have not experienced issue since then (more then 24 hours).

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago

      Thank you for the reply, GeorgeRichards!

      We appreciate your efforts and time in reporting this issue to help us resolve it. Kindly provide us with the following information.

      • What specific channel is this issue occurring on?
      • How is your Roku device connected? Do you have a receiver or soundbar?
      • Have you tried using a different cable or connecting it to another TV?
      • Roku device model, serial number, and device ID. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

      We will be awaiting your response and will take a closer look at this issue.

      Thanks,
      Jharra