Forum Discussion

Anit's avatar
Anit
Channel Surfer
7 days ago

Youtubetv black screen with word "loading"

When viewing Youtubetv and I press the back button I get a black screen no sound and the word "loading".  This never happened before.  Youtubetv told me to do a factory reset of Roku device.  Will this fix the issue?

app playback
app support

5 Replies

  • Anit's avatar
    Anit
    Channel Surfer
    5 days ago

    Before contacting you, I did all that.  Same results.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      5 days ago

      Thanks for the update! Anit​ 

      It appears this issue is with the YouTube app. Please contact YouTube support—they manage the app and can assist you further.

      Hope this gets fixed soon!

      Roku Community Team

      • Anit's avatar
        Anit
        Channel Surfer
        4 days ago

        There are many other people with this issue.  It is currently under investigation by Roku.  This is not for Youtube  BUT for Youtubetv.  It is under Known Issues not Apps & Viewing.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    7 days ago

    Hey! Anit​ 

    Before getting into resetting everything with your Roku to resolve the YouTube issue, we'd like you to try these steps below and see if it will help.

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.


    Let me know if that works!

    Roku Community Team