Forum Discussion

llgrubbs's avatar
llgrubbs
Reel Rookie
5 years ago

Xfinity buffering and stoppage (and other channels too)

I've used Xfinity Stream with ROKU on three TVs (not smart TVs) for at least 3 years and seldom had a problem.  Within the past 2-3 months, Xfinity Stream, Prime and other channels have become increa...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

llgrubbs

Thanks for the post.

For more information that those specific error messages that you are experiencing, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/
 

Thanks,
Danny

  • llgrubbs's avatar
    llgrubbs
    Reel Rookie
    5 years ago

    Danny, that's the Roku boilerplate answer.  Xfinity has one like it, pointing subscribers to Roku.  And yet the problem has gone on for years, based on the age of related posts in both community forums, and has not been resolved by either Roku or Xfinity.  

    • Xra's avatar
      Xra
      Newbie
      5 years ago

      Same issue here.  Just started a few months ago. Tried all the “fixes” suggested for both Roku and Xfinity but to no avail. Very disappointing. 

  • Winning's avatar
    Winning
    Newbie
    4 years ago

    Bunk, tec support there never seems to be a problem. 

    I too am having buffering problems. I wouldn’t care except I’m paying for subscriptions that I cannot watch

    • Tomeka1's avatar
      Tomeka1
      Reel Rookie
      4 years ago

      I’m having the same issues.  Buffering, same error message.  Started about 2 weeks ago. I suspect it has something to do with the latest Roku update.  Is it possible to go back to the previous version of Roku?  Thanks. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Tomeka1

        Thanks for the post.

        Can you please provide more specific information about the issue you are experiencing? Please provide us the following information:

        -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
        -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
        -steps to reproduce the issue you are seeing

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny