Why does Roku screen saver log me out of YouTube?
Why does Roku screen saver log me out of YouTube? It didn't used to do that.
Forum Discussion
11 Replies
Hi c0uchP0tat0,
Thank you for posting in the Roku Community!
We understand you're having trouble with the screensaver logging you out of the YouTube channel, and we're happy to assist you.
Please try restarting your Roku device/TV by following these steps:
- Press the Home button on your Roku remote.
- Scroll and select Settings.
- Select System.
- Select Power (If you don't see a Power submenu, skip this step).
- Select System restart.
Give this a try and see if it helps with the issue you're experiencing. If not, feel free to update us, and we'll continue troubleshooting!
Best,
The Roku Community TeamThat didn't help at all. In fact, it seems to be the system's design.
c0uchP0tat0 Thanks for keeping us posted!
Let’s try a few things to see if we can fix it:- Update the Channel:
- Highlight the Youtube app.
- Hit the star (*) button on your Roku remote.
- Choose "Check for update." - Restart Your Roku Device/TV
- Uninstall and Reinstall the App
If that doesn’t work, you can contact the channel provider for more help.
Cheers,
The Roku Community Team- Update the Channel:
Same problem on a TCL 43S431. If YouTube is paused and the TV goes into screensaver mode (something Roku frustratingly seems to give little control over), then when it's woken up, Youtube defaults back to the "Who's watching?" account selection screen.
This then requires digging into my history to continue whatever I'd been watching, or, in the case of livestreams that have already ended (a frequent occurrence, as I'll often start late to watch at 1.5x), makes it impossible to ever finish watching.
It doesn't seem to happen *every* time - I suspect it depends on exactly how long the screensaver has been active - but it's frequent enough to be infuriating.
As c0uchP0tat0 says, this is new behavior.
(this is also the third time I've had to type this post, as the forums keep failing to log me in & losing what I'd entered. frankly I'm losing patience with the whole process)
Thank you for bringing this issue to our attention. We would like to investigate it further to assist you.
Please provide the following information:
- Device info: Model, serial number, OS version/build
- Screenshots of the screen
- Tracking ID: Issue ID, and GC version displayed on your screen
- Your location
- When the issue happened (Has it been recent, or since you first got your device?)
Thanks for your patience and help!
The Roku Community TeamI quit. Contact me privately if you need details, since the forums keep deleting every attempt I make at a reply as spam.
