Why does Roku screen saver log me out of YouTube?
Why does Roku screen saver log me out of YouTube? It didn't used to do that.
Forum Discussion
Same problem on a TCL 43S431. If YouTube is paused and the TV goes into screensaver mode (something Roku frustratingly seems to give little control over), then when it's woken up, Youtube defaults back to the "Who's watching?" account selection screen.
This then requires digging into my history to continue whatever I'd been watching, or, in the case of livestreams that have already ended (a frequent occurrence, as I'll often start late to watch at 1.5x), makes it impossible to ever finish watching.
It doesn't seem to happen *every* time - I suspect it depends on exactly how long the screensaver has been active - but it's frequent enough to be infuriating.
As c0uchP0tat0 says, this is new behavior.
(this is also the third time I've had to type this post, as the forums keep failing to log me in & losing what I'd entered. frankly I'm losing patience with the whole process)
Thank you for bringing this issue to our attention. We would like to investigate it further to assist you.
Please provide the following information:
- Device info: Model, serial number, OS version/build
- Screenshots of the screen
- Tracking ID: Issue ID, and GC version displayed on your screen
- Your location
- When the issue happened (Has it been recent, or since you first got your device?)
Thanks for your patience and help!
The Roku Community Team
I quit. Contact me privately if you need details, since the forums keep deleting every attempt I make at a reply as spam.
Hi, Bats
Thanks for your post.
I understand that you are having trouble with the YouTube app that logs you out when the screensaver appears.
For us to gather your information, I have sent you a private message here in the Roku Community. Please check your inbox since I've reached you from there.
Thanks,
The Roku Community Team.
- Device info: TCL 65Q825 (A111X), X003000x9MUA, 14.1
- Screenshots of the screen: It's the screen saver.
- Tracking ID: I don't know what these are.
- Your location: Woodland Park, NJ, USA
- When the issue happened (Has it been recent, or since you first got your device?) It started a few weeks ago, probably with a software update.
