Forum Discussion

c0uchP0tat0's avatar
c0uchP0tat0
Streaming Star
8 months ago

Why does Roku screen saver log me out of YouTube?

Why does Roku screen saver log me out of YouTube? It didn't used to do that. 
app playback
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
8 months ago

Bats c0uchP0tat0 

Thank you for bringing this issue to our attention. We would like to investigate it further to assist you.

Please provide the following information: 

  • Device info: Model, serial number, OS version/build
  • Screenshots of the screen
  • Tracking ID: Issue ID, and GC version displayed on your screen
  • Your location
  • When the issue happened (Has it been recent, or since you first got your device?)

Thanks for your patience and help!

The Roku Community Team

Bats's avatar
Bats
Channel Surfer
8 months ago

I quit. Contact me privately if you need details, since the forums keep deleting every attempt I make at a reply as spam.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, Bats 

    Thanks for your post.

    I understand that you are having trouble with the YouTube app that logs you out when the screensaver appears.

    For us to gather your information, I have sent you a private message here in the Roku Community. Please check your inbox since I've reached you from there.

    Thanks,
    The Roku Community Team.