Forum Discussion

vieiraa08's avatar
vieiraa08
Newbie
8 months ago

Viki Rakuten stuck loading for playback

Hello,

 

My Viki Rakuten app will open but the moment I select a video to resume or start new, it gets stuck loading infinitely.

 

I already used * to Remove App, then restarted my Roku TV, then reinstalled the Viki app via the store. I have done this troubleshooting multiple times but still nothing.

 

I also initiated a issue report tracker. Details are below.

 

Model: 7209X - Roku TV

Serial Number: YN00AP205366

Device ID: 9Y68AA205366

Software version: 14.1.4 (build 7709-38)

Issue ID: 66-024-356

 

Viki channel version 4.2 (build 1)

2 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, vieiraa08 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you fr sharing with us the issue you have encountered with the Viki Rakuten app that opens but won't play any content. This seems like a content issue since the app opens as expected, but won't load any video.

    For this matter, we recommend that you contact the channel provider and let them know about your experience with their app. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required.

    To contact them, refer to Viku Rakuten Support Team

    We hope this will be sorted out soon, and let us know if you have further concerns or inquries.

    Thanks,
    The Roku Community Team. 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    8 months ago
    vieiraa08 wrote:

    I already used * to Remove App, then restarted my Roku TV, then reinstalled the Viki app via the store.

    If you have "Settings > System > Power > Fast TV Start" enabled on your TV and you restart the set by turning it off and back on, you don't get a full reset.  Instead try resetting via "Settings > System > Power > System restart" or just pull the power plug for a few seconds.