Viki Rakuten stuck loading for playback

Hi, vieiraa08 

Thanks for posting, and welcome to the Roku Community.

We appreciate you fr sharing with us the issue you have encountered with the Viki Rakuten app that opens but won't play any content. This seems like a content issue since the app opens as expected, but won't load any video.

For this matter, we recommend that you contact the channel provider and let them know about your experience with their app. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required.

To contact them, refer to Viku Rakuten Support Team

We hope this will be sorted out soon, and let us know if you have further concerns or inquries.

Thanks,
The Roku Community Team.