Forum Discussion

Timby's avatar
Timby
Newbie
3 months ago
Solved

Unable to play any apps in Roku

Please help! Can not get my apps to open. Called my Internet provider and Internet is fine. They said it must be ROKU problem. The only one that opens is YouTube. 

app playback
  • RokuRhea-V's avatar
    RokuRhea-V
    3 months ago

    Thanks for reaching out! Timby​ 

    I understand you're unable to get apps on your Roku device. You can try these steps:

    • Power Cycle the Roku Device: Settings > System > Power > System Restart.
    • Update Roku Software: Settings > System > System Update > Check Now.

    For issues playing shows and movies, visit here.

    Let us know how it goes!

    Roku Community Team

13 Replies

  • tnladykb's avatar
    tnladykb
    Reel Rookie
    3 months ago

    Same problem here. Any app either does nothing or it sits there ‘spinning’ trying to load forever. Unfortunately, the same thing happens attempting to power cycle the Roku. GRRRRRR.  And no one to call and get it fixed!!!

     

  • Cared1104-'s avatar
    Cared1104-
    Channel Surfer
    3 months ago

    I’ am having the same problem.  Shows won’t play just spins forever

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 months ago

      Greetings, tnladykb​ Cared1104-​!

      It looks like you're having a problem with the apps on your Roku device. We're happy to investigate further.

      Can you please provide the following information?

      • How far is your Roku device from your network router?
      • When did the issue start?
      • Do you have cellular data so we can try connecting your device to your hotspot?

      Looking forward to your response.

      Thanks,
      Roku Community Team

      • tnladykb's avatar
        tnladykb
        Reel Rookie
        3 months ago

        Please HELP JohnB!!! Another day with no way to watch my TV!

  • Cared1104-'s avatar
    Cared1104-
    Channel Surfer
    3 months ago

    It is not my router every other app works fine ! The issue started a few weeks ago. I don’t understand why you can’t figure this out as many of us are complaining about the same issue.  I think Roku and paramount + need to figure this out or your both going to loose alot of business.  There are lots of streaming devices out there!

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 months ago

      I appreciate the update, Cared1104-​ 

      Have you tried restarting your Roku device to see if you notice any improvements? Also, what specific apps are affected since you've mentioned that other apps work?

      Keep us posted.

      Thanks,
      Roku Community Team

  • Cared1104-'s avatar
    Cared1104-
    Channel Surfer
    3 months ago

    I tried that but I just count out that I do have as blocker on my frontier account and this started happening when they added something called WiFi security to my account.  I am go to remove it unless you have a fix for this

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      3 months ago

      You're right, Cared1104-​

      As for your Paramount+ app issue, which won't play any content, you have to disable ad-blocking settings on certain routers. If the issue continues, contact the Paramount+ Support directly for further assistance.

      Thanks!

      Roku Community Team

      • Cared1104-'s avatar
        Cared1104-
        Channel Surfer
        3 months ago

        I fixed the problem and it was with Frontier router adblockers need to be disabled.  All fixed!  Thanks for the help !

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    3 months ago

    Thanks for reaching out! Timby​ 

    I understand you're unable to get apps on your Roku device. You can try these steps:

    • Power Cycle the Roku Device: Settings > System > Power > System Restart.
    • Update Roku Software: Settings > System > System Update > Check Now.

    For issues playing shows and movies, visit here.

    Let us know how it goes!

    Roku Community Team

  • tnladykb's avatar
    tnladykb
    Reel Rookie
    3 months ago

    My router is about 15’ from the TV and it is working properly. I restarted the router just in case but it made no difference.

    I was gone for one week and returned to find this problem. Neither my remote nor my phone remote app works to make any app start. They just sit there.

    Yes, I have cellular data.