Forum Discussion

tm444's avatar
tm444
Newbie
4 months ago
Solved

Twitch App still giving ads even with Premium Subscription

I’m aware that this is likely a Twitch-related problem but I don’t think there is anywhere to report this on their site.

 

I downloaded the Twitch live-streaming app on my Roku TV and paid the $2 a month subscription in order to not have ads. I’m still being given commercial breaks on streams. Instead of showing me ads, it just says “Commercial Break in Progress” for a few minutes. This mis-advertising has to be some sort of law, what they mean by “No Ads” is you’ll still be interrupted but won’t be shown the ads, which is arguably worse.

app feature
app subscription
  • RokuElizer-A's avatar
    RokuElizer-A
    4 months ago

    Hey there, tm444

    We understand that despite having a premium subscription on the Twitch app, you're still seeing ads. As checked, you may be able to see ads due to the streamer's choice in running ad breaks during their stream.

    For further assistance, we recommend contacting the Twitch customer support here.

    Thanks,

    Roku Community Team

2 Replies

  • RokuElizer-A's avatar
    RokuElizer-A
    Community Moderator
    4 months ago

    Hey there, tm444

    We understand that despite having a premium subscription on the Twitch app, you're still seeing ads. As checked, you may be able to see ads due to the streamer's choice in running ad breaks during their stream.

    For further assistance, we recommend contacting the Twitch customer support here.

    Thanks,

    Roku Community Team

  • Strega2's avatar
    Strega2
    Roku Guru
    4 months ago

    As far as I can see, none of the apps which contain "twitch" in the name are owned by twitch, so you probably need to contact someone else.  I don't seen anything named exactly "Twitch live-streaming" so I don't know which one you have.