Forum Discussion

BradB8002's avatar
BradB8002
Channel Surfer
2 years ago
Solved

Tubi app automatically installs and plays upon TV/Roku shutdown

Just connected my Roku Ultra to a new TV--Samsung S95D.  We have always used the Roku remote for TV and Roku control and only use the Roku interface for playing apps.  

Since connecting the Roku to the new TV, each time I attempt to turn off the TV using the Roku remote power button, Roku starts installing the Tubi app and playing it.  I don't even have a Tubi account.  What is going on here?  If I delete the app through Roku, it just reinstalls the next time I try to power down.  I can't turn off this TV with the Roku remote and I can't get rid of this ridiculous Tubi app.  Help!

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Greetings from the Roku Community, BradB8002!

    We appreciate you informing us about the Tubi issue with your Roku device, and we're here to help.

    We highly recommend creating a Roku PIN (Personal Identification Number).is a four-digit code that allows you to authorize who can make purchases and add apps on your Roku streaming device. It can also be used as a parental control feature to keep children from watching certain kinds of content on The Roku Channel.

    If you haven't tried any troubleshooting steps yet:

    You can try the following steps:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and set up the connection once again.
    3. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    4. Re-install the channel: navigate to your Home, scroll and choose Store, look for the app, then press Add channel

    Please try doing this and see if it helps with what you're experiencing.

    Best regards,
    Jharra

     

15 Replies

  • tigrzeye's avatar
    tigrzeye
    Channel Surfer
    9 months ago

    I know this is an old thread, but I just recently started using my Roku Ultra again and was having this same issue.

    First I went to Roku.com on a browser and set a pin number to be required when downloading a new app.

    This sorta worked as now when it tried to auto load Tubi a window came up asking for that pin and I could just click to cancel the download, and it went to the home screen with no Tubi.

    Next, I made sure the Roku was NOT set to auto power down after 20 minutes of no content being displayed. Didn't help,

    I did a factory reset on the Ultra and went thru the set-up process again, but this didn't appear to help,

    Lastly, I looked at the settings on my Samsung TV. I ended up going to the "Start Screen Option" menu and UNCHECKED all the options. This forces the TV to use the last used source when the TV powers on.

    SO FAR SO GOOD!!!!! No Tubi trying to reload. 

     

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Greetings from the Roku Community, BradB8002!

    We appreciate you informing us about the Tubi issue with your Roku device, and we're here to help.

    We highly recommend creating a Roku PIN (Personal Identification Number).is a four-digit code that allows you to authorize who can make purchases and add apps on your Roku streaming device. It can also be used as a parental control feature to keep children from watching certain kinds of content on The Roku Channel.

    If you haven't tried any troubleshooting steps yet:

    You can try the following steps:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and set up the connection once again.
    3. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    4. Re-install the channel: navigate to your Home, scroll and choose Store, look for the app, then press Add channel

    Please try doing this and see if it helps with what you're experiencing.

    Best regards,
    Jharra

     

    • BradB8002's avatar
      BradB8002
      Channel Surfer
      2 years ago

      Thank you for the reply, though I'm not sure you really understood the original problem.  I followed the procedure you gave.  Here's the issue as it stands now.  I am now able to turn on and off the TV using the Roku Voice Pro remote, but when the TV is turned on, the Tubi app autoplays.  If the app is deleted, the next time the TV is turned on, it will load the app and autoplay.  

      I have tried numerous settings changes both within Roku and within the TV settings.  I have eliminated the CEC remote protocol and am just using IR for the remote control of the TV.  I have updated all software and firmware for both the Roku and TV.  I have removed all network access to the TV itself so only the Roku is connected to the internet.

      Something within the Roku box is forcing the autoplay or install/autoplay of the Tubi app.  It  is only this app that is the problem.  Interestingly, I see Roku is promoting Jurassic Park on Tubi on the homescreen.  This can't be a coincidence.  

      Any other suggestions would be greatly appreciated.

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        2 years ago

        BradB8002 

        Try downloading and installing the Roku Mobile app on a mobile device and use that as your remote control. (available in iOS and Play Store). https://www.roku.com/mobile-app

        Also see mobile app Support article https://support.roku.com/article/217288467

        If your remote has batteries, remove them and just use the mobile app as remote.  If you have a rechargeable remote, move the remote as far away as possible so it cannot receive a wifi connection. (The Roku Voice remotes are RF-based/Wifi capable).  With far away as possible, talking about placing in the trunk of a car, in the backyard, down the street, etc.  Somewhere where it cannot receive a wifi signal.

        Then see if the issue resolves itself while only using the mobile app as a remote.  If so, then likely culprit is the Roku remote.  Maybe whack it around a bit, push in all the buttons and wiggle them around.  Could just be a stuck button (like the OK button or the Play button that is automatically selecting the ad that is then prompting Tubi to install so you can watch the content on the ad).

    • BradB8002's avatar
      BradB8002
      Channel Surfer
      2 years ago

      This issue has nothing to do with a bad remote.  It seems to be connected to a new terrible Roku "feature" that autoplays ads when loading the homescreen.  This is a bad, bad, idea, Roku!  

      I would like to know how I can opt out of this autoplay **bleep**, otherwise I will most definitely be looking for a streaming box alternative.  I don't want apps to load themselves and I don't want to watch a forced ad before I can access my apps.  I doubt anyone else does either, but I'm sure the Roku defenders will be here soon to tell me that "everyone's doing it."

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        2 years ago

        BradB8002 

        I haven't received any of these video ads, but from what has been reported by users that are seeing these is that they are reserved/located to the existing Marquee ad location (the large ad space to right of apps on home screen) and they have no sound.

        Since they are an ad, they should not be automatically installing the channel/app unless "something/someone" is actively clicking on them. (there is possibility a bug exists with this new test feature).

        Not sure if the "autoplay" settings have any effect on video ads, but you can try disabling it under the Accessibility section.  (Settings/Accessibility/Auto-play video/[Off])

         

  • Tomgifford's avatar
    Tomgifford
    Channel Surfer
    2 years ago

    I should be so lucky! YouTube and tubi have both stopped working on my Roky Ultra! They both load but as soon as hit okay or navigate, screen goes black on YouTube and on Tubi I think it just leaves menu on screen movie or show doesn't display. Once in a blue moon I hear audio running in back ground! No picture. Once today clicked on scooby doo in roku app and it stalled tubi and it started playing!? Once I stopped and when to tubi no go...

    • BradB8002's avatar
      BradB8002
      Channel Surfer
      2 years ago

      Well that's weird.  Never had that problem.  It's the ghost in the machine. 

       

      The issue I was having seems to have gone away.  Now I don't see those home screen ads either so maybe Roku took them off the home screen.  For now all is well.