Forum Discussion

lkfitch's avatar
lkfitch
Reel Rookie
4 years ago
Solved

Trying to upgrade Paramount Plus from Roku TV

So Paramount Plus tells me to go to settings, then my account, then hit Upgrade.   Only there is no upgrade button.  I've tried from the actual Roku TV, my phone, the computer and the Xbox. When I go to manage subscriptions it only shows the cancel button.   

Anyone know how I can give these people more money?  I mean you would think upgrade buttons wouldn't be so hard to find!

  • Elizabeth0618's avatar
    Elizabeth0618
    2 years ago

    So looks like I’m two years late…but I found a workaround through my own struggle. Go to the showtime area of paramount+, then click a show that has the lock on it, then Roku prompts you to upgrade your subscription there! 

6 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    4 years ago

    Do you have it on all those devices? If you subscribed through Roku there is no upgrade option, but then again you would only be able to access it through a Roku device.  Cancel your Roku subscription and subscribe directly through Paramount Plus.

    • j8spencer's avatar
      j8spencer
      Newbie
      3 years ago

      The problem is that the Subscription through the roku channel stays active for a month, and meanwhile, Paramount says "You subscribed through a device. Go to their settings page to upgrade." Paramount won't allow an upgrade through their website, and apparently Roku has no upgrade option.

      • lkfitch's avatar
        lkfitch
        Reel Rookie
        3 years ago

        I ended up canceling through the Roku and waiting for that sub to expire then went straight through paramount.   It was a pain but it worked!

  • Elizabeth0618's avatar
    Elizabeth0618
    Newbie
    2 years ago

    So looks like I’m two years late…but I found a workaround through my own struggle. Go to the showtime area of paramount+, then click a show that has the lock on it, then Roku prompts you to upgrade your subscription there! 

  • spinky's avatar
    spinky
    Reel Rookie
    4 months ago

    1. Cancel the basic with ads Paramount Plus Roku sub

    2. Confirm it is cancelled and you can't signin thru Roku

    3. Open the Paramount Plus app and it will prompt you to sign in - use same sign in and pwd you used for Roku

    4. Register for the plan you want. A small amount more expensive and no ads  - SUCCESS!

    5. Unexpected result is even though Roku techs had no idea how to do the upgrade my guess at how worked only to discover the upgrade is still being billed thru Roku!

    ANYTHING THAT WORKS!😁