Forum Discussion

cb73's avatar
cb73
Newbie
2 years ago

Trying to stream free Roku Channel on Mac computer, have sound but no picture...help?

I have an account but just trying to stream on my Mac computer on therokuchannel.com. I have sound but there is no picture.  What am I not doing to get the picture?

4 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi cb73,

    Thank you for joining us here in the Roku community!

    Thanks for flagging us about this playback issue when accessing the Roku Channel on the website, and we'd like to learn more about this.

    Please let us know...

    • Are you able to access this without seeing this issue?
    • Have you tried any troubleshooting, and what didn't work?

    Tell us more about this, and we'll further zoom in on it.

    Thanks,
    Rey

    • Shelly7's avatar
      Shelly7
      Newbie
      2 years ago

      Hello,

      I'm having the same issue. I'm logged into my Roku account on rokuchannel.com. I'm trying to watch a show that I paid fro through the Roku Premium service subcribtion. When I try to play the episode I can hear audio but there is no picture. I'm on a Macbook using Google Chrome as my browser. Can you please find a solution to this? I would like to watch my shows from my computer when I'm not near my RokuTV. 

  • jontalk's avatar
    jontalk
    Roku Guru
    2 years ago

    cb73A bit confused by your post..Are you using a Roku device and if so, what model and type of connection (WiFi or wired). The Roku channel is for people who OWN a Roku player 🙂

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      jontalk-

      The free content from The Roku Channel is streamable via web browsers via therokuchannel.com.  They have also made a Roku Channel app available on recent Samsung and Fire smart TVs.  No Roku device or even a Roku account is required.   Roku shares in the advertising revenue from the hundreds of included ad-supported channels.

      Premium subscriptions obtained through Roku and viewed through The Roku Channel DO require viewing on a Roku player.