Forum Discussion

StevenCee's avatar
StevenCee
Roku Guru
2 years ago
Solved

The Roku Channel won't pass 99% loading.

Every time I go into the Roku Channel, and want to look through some of the movies offered, I'll play the trailer for one, no problem. Sometimes another one, maybe two, will play, but usually it only takes playing one, before no other trailers will load! Not only that, but even when I try to play the movie, nothing happens!
Well, nothing but that 99% within the arrow going in circles!  That's all, no trailer, no movie, just the 99% & endlessly circling arrow!
I usually have to do a system restart, and sometimes will also reset my wifi connection, and then it will work. 
But even when I do that, I still will only be able to play one trailer, and then no others will work!
This is really getting old, and is incredibly frustrating, what the heck is going on, why can't features just work as they're supposed to?
Plus, sometimes, even the Roku live channels won't work, I click on a channel, and the description shows at the bottom, but no picture, no sound, nothing at all!  This is really maddening... how can this be so dysfunctional?

4 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator

    Hi StevenCee,

    We appreciate you for keeping the Roku Community posted.

    We would recommend trying to access the channel with an alternative network, like a mobile hotspot, and see if that makes a difference.

    Let us know as well if the troubleshooting provided by our support page helps here on how to resolve the channel playback issue.

    Thanks,
    Rey

    • StevenCee's avatar
      StevenCee
      Roku Guru

      RokuERey If this were merely a WiFi issue, then why would restarting the TV fix it, at least for awhile?
      For this only happens once the TV has been on for awhile and I've been using the Roku Channel.
      Is there any way to manually clear cache from the app, or my Roku (TCL) TV?
      Will deleting some of my prescribed channels free up memory?

      • StevenCee's avatar
        StevenCee
        Roku Guru

        RokuERey Hi, why would I want to access Roku via my phone, when I have a Roku TV?
        Plus, since doing system restarts usually fixes the issue, likely via clearing the cache, why can't I get an answer to my question, how can we just clear the cache?