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KateyLyn88's avatar
KateyLyn88
Newbie
2 months ago

Re: [Solved] Paramount+ Playback Issues Linked to Router Ad Blocking

Starting this afternoon paramount plus stop working in the middle of me streaming a show and I have been unable to load it again since. I’ve been on Reddit and the Roku support forums and have done everything that was said to do from deleting the app, restarting my device, checking for updates, redownloading the app twice and still all I get is spinning circles! It is only on the Roku that it is not working every other tv works fine. I’m highly irritated because this is my main app! Something’s wrong! 

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  • Crimsonkepi's avatar
    Crimsonkepi
    Newbie
    2 months ago

    Same problem.  Just resolved with a Roku Support post.

    We’ve discovered that many subscribers using Amazon EERO or Google Mesh are experiencing similar issues. It appears that EERO is blocking the site "doubleclick.net," which functions like an ad blocker and may be causing the problem.

    To resolve this, please add "doubleclick.net" to the trusted website list on your EERO device. This should help prevent further disruptions.

    If you need assistance with adding this website, you can follow this link for a step-by-step guide: EERO Secure Support.

    • greentye's avatar
      greentye
      Channel Surfer
      2 months ago

      You can reach independent Roku support at

       

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 months ago

    Greetings,KateyLyn88​!

    We appreciate the troubleshooting steps that you have taken so far, and we'd like to investigate the issue that you have with the Paramount+ app.

    • Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • App build version (This can be found by selecting the app on the Home screen and pressing the * button).

    Looking forward to your response.

    Thanks,
    Roku Community Team

    • RokuHoku's avatar
      RokuHoku
      Reel Rookie
      2 months ago

      I'm having the exact same issue as KateyLyn88 and I've tried all of the same steps.  Here's my response to the questions you've asked her:


      Model 4850X - Ultra, serial number X02800ATJN98, Device ID S0VS348TJN98, OS Version 14.6

      Tracker ID 98-287-836

      App build version Paramount Plus Version 9.11 build 20250709

       

      • greentye's avatar
        greentye
        Channel Surfer
        2 months ago

        You can reach independent Roku support at 

        +1(888) 971-1244

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