Forum Discussion

Dpmar17's avatar
Dpmar17
Reel Rookie
4 years ago
Solved

TCM app not working

Have been using WATCH TCM app for months. Yesterday i kept getting followinv message.    

“We apologize for the inconvenience but the requested title is not available at this time. Please select a different title.”

App works fine on my Iphone. 
i removed app & added again. Still same message no matter what title i choose. Including Watch Live. 

  • StreamerUser's avatar
    StreamerUser
    4 years ago

    Watch TCM version 1.0.85 has been released 9/8 - check to see whether it resolves any issues

    To update: Settings/System/System update/Check now

  • grant5's avatar
    grant5
    Channel Surfer
    4 years ago

    TCM worked fine this morning - this evening channel has a new icon.  I have uninstalled the ap multiple times, but when I try to sign in (and get the code to confirm with my cable provider), I get kicked out.  Cannot access movies - and my watchlist has disappeared.  Any help?

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Dpmar17,

    Thanks for reaching out regarding the issue you are experiencing.

    Just to verify, have you tried to restart your device after removing the channel and before adding back? If yes, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

    Thanks,
    Mary

    • Dpmar17's avatar
      Dpmar17
      Reel Rookie
      4 years ago

      Thank you for the quick response. Yes, I restarted. I’m not sure what you mean by channel publisher. 

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        4 years ago
        Dpmar17 wrote:

        Thank you for the quick response. Yes, I restarted. I’m not sure what you mean by channel publisher. 

        "Channel publisher", in this case, is Watch TCM.  It's not readily apparent to most that each channel provider creates and maintains (i.e. "publishes") the specific version of their own app that runs on the Roku system. Roku just provides the platform on which they run.

        Like the streaming apps for many "cable" stations, Watch TCM requires a paid subscription to a TV provider service (usually cable or satellite) that carries TCM.  That's how they get paid.

        Have you tried logging out of Watch TCM then logging back in and re-connecting to your provider account?

        • Go to Settings in the menu at the left of the Watch TCM screen. 
        • Arrow down to SIGN OUT at the bottom left. Press OK on remote.
        • Confirm you want to Sign out.
        • SIGN OUT changes to SIGN IN.  Press OK on remote.
        • Sign in with your TV provider account.

         

  • Leigh8's avatar
    Leigh8
    Reel Rookie
    4 years ago

    This issue was finally resolved after I had made numerous calls to Frontier ( my cable provider) explaining the problem. Many technicians were unwilling to delve into the issue saying it was probably the app but finally someone took the time to hear me out and post a troubleshooting ticket with their technical team. So in my case getting the right tech on the phone to investigate was the solution. I have no idea what they did but it took a couple of days and they called me back to report they had fixed it. 

      • Vachon321's avatar
        Vachon321
        Streaming Star
        4 years ago

        This is of ZERO help to those of us with Verizon FIOS and different carriers. They should never have released a buggy app in the first place. SHAME on them!

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      4 years ago
      Leigh8 wrote:

      This issue was finally resolved after I had made numerous calls to Frontier ( my cable provider) explaining the problem.

      This is further confirmation that the current Watch TCM problem most likely resides in the inability to authenticate one's tv provider account for many tv providers.

      YouTubeTV is reported as NOT affected.
      Frontier is now reported as NOT affected.
      DirecTV is reported as affected.
      Optimum is reported as affected.
      Verizon FIOS is reported as affected.

      It could be helpful in tracking this down if people would report who their tv provider is when reporting this problem, or lack of thereof.

      I'm wondering if it is a problem only with those providers who subscribe to the Single Sign On protocol (where once you identify who your provider is it logs you on automatically without you having to actually log into your provider account).

  • daveyj's avatar
    daveyj
    Binge Watcher
    4 years ago

    Glad things are working for you.  Here my Watch TCM channel has been backfiring to home screen ever since the 9/1 so-called upgrade of TCM channel (very garish; gives me migraines).  Have tried all suggestions; all have failed.  So I wait, not exactly patiently, for TCM/Roku to fix the problem, or for some other brilliant suggestion from someone in the Roku community.  

    For other long-suffering streamers, here's a very old-fashioned work-around suggestion, while this continues.  Before there was streaming, I used to check the TCM schedule for upcoming films, and then, using the guide on your TV to search ahead, I would set-up to record the ones I especially wanted to see on my DVR, if you have DVR service (and now the storage capacity on most DVR set-ups is much greater).  As you might guess, that's exactly what I'm doing right now.  Who would want to miss tonight's showing of The Graduate, followed by a Mike Nichols profile, followed by Gilda Radner?

     Here is the link to TCM scheduling in case you need it:

    https://www.tcm.com/schedule?icid=mainnav15-daily-schedule

    Good luck to us all!  DaveyJ

  • vintagedirtbike's avatar
    vintagedirtbike
    Reel Rookie
    4 years ago

    Issue ID number
    ID P4-361-056

    TCM will still not load after:
    1) Remove 2) Restart 3) Reinstall  (in that exact order)