Forum Discussion

williamfgc's avatar
williamfgc
Newbie
3 years ago
Solved

Switching Disney Plus accounts on my Roku TV

I can confirm Disney+ is stuck in Manage Profiles and then asks for a password for an old account. I tried removing and installing the app and still the same. Can the cache be removed for the app without a factory reset? It seems like a bad design decision.

  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hi williamfgc 

    Thanks for the post.

    Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney's customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

    You can contact them here: Disney + Help Center


    All the best,
    Kariza

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  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi williamfgc 

    Thanks for the post.

    Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney's customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

    You can contact them here: Disney + Help Center


    All the best,
    Kariza

  • LopezFamily's avatar
    LopezFamily
    Binge Watcher
    3 years ago

    If you have switched to disney plus with ads it will not work on your Roku device no matter how many password changes you do.  Roku has disabled Disney with ads since they want more money from Disney.  It has been 2 months since the Launch and still Roku has not allowed consumers to pay for a less costly streaming services.  SHAME ON ROKU