Forum Discussion

williamfgc's avatar
williamfgc
Newbie
3 years ago
Solved

Switching Disney Plus accounts on my Roku TV

I can confirm Disney+ is stuck in Manage Profiles and then asks for a password for an old account. I tried removing and installing the app and still the same. Can the cache be removed for the app wit...
  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hi williamfgc 

    Thanks for the post.

    Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney's customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

    You can contact them here: Disney + Help Center


    All the best,
    Kariza

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi williamfgc 

Thanks for the post.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Disney's customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Disney + Help Center


All the best,
Kariza