Roku continues to have RLP-999 issues and they can’t give you an estimated time of repair. I have tried everything to get the spectrum app running on two out of our 5 TVs to no avail. It makes no sense that the app works on some TVs and not others.
RLP-999 is a Spectrum error and not Roku. I know that Spectrum has been having some issues lately (no surprise with Spectrum) and some specific issues with their Roku app and streaming.
You would need to reach out to Spectrum technical support directly.
I also suggest unplugging the modem/router and Roku device for a couple of minutes and see if that helps, but if not reach out to Spectrum as they may need to do a remote reset of your service.
Please recognize that this is Spectrum's app, adapted to run on the Roku TV operating system, and supplied to Roku. They could have created slightly different versions for different makes of Roku TV, or even specialized builds for individual TV models. Roku is just the platform on which they run.
On each TV, highlight the Spectrum app on the set's Roku channel grid and press the * key on the remote. Make note of each app's version and build number to see if they relate to which sets have the problem. This information could be helpful to Spectrum in tracking down their problem.
Having exact same problem last two days 9-7-25. Swapped roku 4k out with older one. Worked fine but picture was a bit pixelated. Installed brand new 4k device. Same exact problem. Spectrum was useless - kept me on a chat for an hour then asked did that fix it - i said no and they said happy to help you and closed the chat off.
Spectrum has not consistently figured out their streaming app or cloud dvr. Usually that error gets fixed in a few days. I would suggest calling Spectrum tech support as opposed to chat.
Thanks. I actually called them first and they dropped the call. Will try again in a couple of days.
