I’ve tried looking for the captions mode tab and the accessibility tab but they are not there. I also do not have a Roku remote nor device connected to this TV, just the app. In the accessibility settings of my TV the captions are in always on mode. Even with all this troubleshooting the closed captions will not show up in the Roku channel app. The live channel I want to watch has closed captions support. What am I doing wrong?
Yes, I have done the previous step you just listed, it was one of the first things I did. :S
Thanks for confirming! Anniedoggy
We've already shared this with the team. We'll circle back once we receive additional updates.
Roku Community Team
Hey there, Anniedoggy!
We see you're having trouble enabling the closed captioning on Roku, and we're here to help!
You might want to check out these steps below:
Still need help? You can click here!
Roku Community Team
Dude I said in the title and post that I am not using a Roku device. I don’t have a Roku remote to control the Roku Channel. How do I turn on closed captions with a Hisense 65A65k remote?
Sorry for overlooking that info, Anniedoggy!
I understand that you're using the standalone Roku Channel App on your TV. Just to double-check, do you see any dialogue icon on your screen during playback?
See this photo below:
Please let us know what you find!
Roku Community Team
No I did not see that icon anywhere. I did see the CC icon on the live tv channel I chose though.
I didn’t see the icon that you posted. I still need help figuring this out. The live channel is closed caption supported.
Thanks for the update!
Can you please share a photo of what you're seeing on the screen when streaming a show on the Roku Channel App?
Please keep us posted!
As I said, I have no Roku. I have an issue with the Roku Channel. Here is a photo
of the Live TV saying CC is available but there is no option to turn it on.
Also the image defaulted to the center and won’t let me fix it.
Thanks for the photo, Anniedoggy!
Just a quick question: is this happening with all the Live TV content in the app? Also, have you noticed if it's happening with any On-Demand shows too?
More info would help us dig a little deeper!
Thanks again,
Roku Community Team
Hi there! Anniedoggy
Quick update: Enabling closed captioning on your Google TV could be a little tricky, but here's a suggestion we want you to try.
Just head over to Settings->Accessibility->Captions->Turn On, and then you have to restart the device.
Need more help? Click here!
Roku Community Team
Hello, I already have turned on captions in the settings of my Hisense 65A65k. I do not have a google chromecast.
No, I think you misunderstood me. The closed captioning is still not working even with those steps.
Sorry for overlooking the info, Anniedoggy!
Just to confirm, you have tried the steps on the link we provided, correct? We'll try to forward the additional info to the team. Stay tuned for more updates.
Roku Community Team
