Forum Discussion

fodare's avatar
fodare
Reel Rookie
3 years ago

Streaming stops and breaks the browser

I've watch Roku on my PC normally for a long time, now every time I try it will play for a minute or two and then stop. And the entire browser locks up, I can't back out, I can't restart or even manipulate the play bar. I have to close out the browser. Does this for all shows, and it's been happening for almost a week now.

5 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator

    Greetings fodare 

    Welcome to the Roku Community and thanks for posting regarding using your Roku device with your PC.

    What specific Roku model device are you using? How are you powering the Roku device? Is the device plugged into a USB port or is it plugged into a wall outlet? For troubleshooting purposes, have you tried plugging in the Roku device to another display or TV to see if you are experiencing the same playback issue you are currently seeing?

    Please keep us posted and we will be more than happy to continue assisting you. We look forward to hearing back from you.


    Thanks,
    Danny

    • fodare's avatar
      fodare
      Reel Rookie

      Dude, I said I'm using my PC and browser. I'm using Firefox.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator

        Hi fodare 

        Thanks for the follow up regarding the issue you are experiencing.

        It wasn't clear from your post if you were streaming The Roku Channel or connecting a Roku device to a PC to stream content, so we apologize for the confusion. Have you tried clearing your web browser cookies and cache to see if that helps the issue you are experiencing with playback? In addition, have you tried using another browser to see if the same issue occurs?

        Please keep us posted with the above information and we will continue to assist you should you need further aid. We look forward to hearing your response.


        Thanks,
        Danny