While you may think the YouTube “failure to launch” has been solved it has not. This is on a Roku enabled TCL TV. I have removed the App and re- installed after making sure all software is up to date and You Tube will not launch. All I get is a grey screen…. Given that YouTube has functioned fine for at least the last six years what have you done?
Welcome to the Roku Community!
Thank you for reaching out about your YouTube app issue. I’d love to help you sort this out!
To get started, could you please let me know if the problem is happening with a specific channel? Also, if you see any error messages or codes, please share those with me. And just to help me further, what Roku device model are you using?
Looking forward to your reply so we can get this figured out together!
Best,
The Roku Community Team
Please refer to the original post, device is a TCL TV which is Roku built in, specific “channel” is the YouTube App.
KBrateI found a potential fix.
Do not restart the device; remove the YouTube app from it, then physically unplug the device, as the restart option is insufficient (leave it to Roku to screw up something as simple as a power cycle), plug it back in and reinstall YouTube.
Now it just doesn't start but here's hoping plugging it in and out again fixes it? This is terrible.
EDIT: After uninstalling again, unplugging for 5 minutes, plugging back in and reinstalling it loads. THANKS FOR MAKING YOUR CUSTOMERS REVERSE ENGINEER HOW TO GET YOUR PRODUCT TO PERFORM THE BARE MINIMUM WHILE STUFFING IT FULL OF ADS THAT WORK WITHOUT A HITCH, ROKU 🖕.
Also just started on my RCA TV, so let's skip past the inevitable blaming connection issues and restarting via system settings, as every other device on the network can load YouTube, and I've restarted the TV.
The YouTube app freezes on load to a grey screen after the intro animation/throbber disappears. This is clearly an issue with either the Roku systems in the TV or the YouTube app itself, as it's vendor-agnostic given the OP has a TCL TV.
Update: holding down on the back arrow seems to solve the freezing issue, but the crash reappears upon reloading the app and is in no way resolved. Attempting to connect a phone to the TV times out. Attempting to leave the Home screen results in minute long load times independent of network connection quality.
If reinstalling is the only fix, you should notify your customers in some way, perhaps using that massive ad panel that loads without issue every time 🤔
When I open YouTube the screen is grey
Same here. It launches and makes noise but is still stuck on the grey screen and nothing has worked. 🙄
Welcome Rose25!
We understand that you are having trouble with your YouTube app, which is stuck on a grey screen. No worries; we are here to assist you with this.
Please provide us with the following information, which we have listed on this page, to help us coordinate this with our Roku team and investigate the issue further.
We will wait for your response.
Cheers,
Roku Community Team
