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schrecke's avatar
schrecke
Reel Rookie
3 years ago
Solved

SRT/ASS subtitles on Plex leads to transcoding

Hi community,

In advance: it worked for years and nothing changed on my side.

Setup: Roku Ultra, Plex newest Version, QNAP NAS

Plex on Roku can "Direct Play" every movie.

But - when I activate srt or ass subtitles in a movie, Plex will transcode. This is new, this never happened in the past and this worked for years. Srt subs never led to transcoding.

Whys that and what changed?

also - this does NOT happen on a Amazon FireTV stick > there direct play with srt works perfect.

Thank guys

app playback
  • RokuJechealR's avatar
    RokuJechealR
    3 years ago

    Hi Cabowski

    Thanks for your first post in the Roku Community!

    If the issue only occurs in the Plex channel, it's possible that there may be an issue with that channel on that specific device platform.

    You should contact the channel provider's support directly to inquire further about the channel's features and functionality.

    Many channels on Roku are developed and maintained by the channel providers themselves.

    Best regards,

    Chel

4 Replies

Replies have been turned off for this discussion
    • Cabowski's avatar
      Cabowski
      Newbie
      3 years ago

      This is definitely a Roku problem have the same issue but just with the ASS subtitles 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        3 years ago

        Hi Cabowski

        Thanks for your first post in the Roku Community!

        If the issue only occurs in the Plex channel, it's possible that there may be an issue with that channel on that specific device platform.

        You should contact the channel provider's support directly to inquire further about the channel's features and functionality.

        Many channels on Roku are developed and maintained by the channel providers themselves.

        Best regards,

        Chel

    • schrecke's avatar
      schrecke
      Reel Rookie
      3 years ago

      But this is seems to be a Roku issue. An I also opened this on Plex side.