Forum Discussion

schrecke's avatar
schrecke
Reel Rookie
3 years ago
Solved

SRT/ASS subtitles on Plex leads to transcoding

Hi community, In advance: it worked for years and nothing changed on my side. Setup: Roku Ultra, Plex newest Version, QNAP NAS Plex on Roku can "Direct Play" every movie. But - when I activat...
app playback
  • RokuJechealR's avatar
    RokuJechealR
    3 years ago

    Hi Cabowski

    Thanks for your first post in the Roku Community!

    If the issue only occurs in the Plex channel, it's possible that there may be an issue with that channel on that specific device platform.

    You should contact the channel provider's support directly to inquire further about the channel's features and functionality.

    Many channels on Roku are developed and maintained by the channel providers themselves.

    Best regards,

    Chel

Cabowski's avatar
Cabowski
Newbie
3 years ago

This is definitely a Roku problem have the same issue but just with the ASS subtitles 

RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hi Cabowski

Thanks for your first post in the Roku Community!

If the issue only occurs in the Plex channel, it's possible that there may be an issue with that channel on that specific device platform.

You should contact the channel provider's support directly to inquire further about the channel's features and functionality.

Many channels on Roku are developed and maintained by the channel providers themselves.

Best regards,

Chel