Forum Discussion

schrecke's avatar
schrecke
Reel Rookie
3 years ago
Solved

SRT/ASS subtitles on Plex leads to transcoding

Hi community, In advance: it worked for years and nothing changed on my side. Setup: Roku Ultra, Plex newest Version, QNAP NAS Plex on Roku can "Direct Play" every movie. But - when I activat...
app playback
  • RokuJechealR's avatar
    RokuJechealR
    3 years ago

    Hi Cabowski

    Thanks for your first post in the Roku Community!

    If the issue only occurs in the Plex channel, it's possible that there may be an issue with that channel on that specific device platform.

    You should contact the channel provider's support directly to inquire further about the channel's features and functionality.

    Many channels on Roku are developed and maintained by the channel providers themselves.

    Best regards,

    Chel

renojim's avatar
renojim
Community Streaming Expert
3 years ago

There are Plex users here that may be able to help, but you might get better/quicker help from the Plex forums:  https://forums.plex.tv/

  • Cabowski's avatar
    Cabowski
    Newbie
    3 years ago

    This is definitely a Roku problem have the same issue but just with the ASS subtitles 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      3 years ago

      Hi Cabowski

      Thanks for your first post in the Roku Community!

      If the issue only occurs in the Plex channel, it's possible that there may be an issue with that channel on that specific device platform.

      You should contact the channel provider's support directly to inquire further about the channel's features and functionality.

      Many channels on Roku are developed and maintained by the channel providers themselves.

      Best regards,

      Chel

  • schrecke's avatar
    schrecke
    Reel Rookie
    3 years ago

    But this is seems to be a Roku issue. An I also opened this on Plex side.