When I select Spotify app from roku tv, it opens to screen saying Spotify. Then nothing. If I play song from phone, the sound comes out of TV, but stays on same screen. Doesn't show Playlist or anything. Ive un installed app, restart, reinstall app..nothing is working. Any ideas?

Been broken for me for about two months too. Only spotify logo appears. It freezes. If I wait maybe 3 minutes, the logo gets replaced by a thin white bordered box. but same gray screen.I checked for Spotify app updates. None needed.I uninstalled Spotify appI checked for Roku updates, none. last checked today.I restarted my roku from the menuI restarted my roku from plugging out and inI did secret cache clear Roku thing, it restartedI reinstall Spotify app, still same old problem* multiple rokus of different types I have in my house, all same PELASE TAKE THIS MORE SERIOUSLY?

Hooray, mine are working now, as well!

i tried this too and all the other steps and it still is not working on 2 different rokus

Having all the same issues, and the same problems. Have power cycled everything as you suggested, Spotify refuses to play. Every other app works fine. This is obviously a problem with Spotify, and Spotify should fix it, however it would be amazing if Roku simply reached out to Spotify to solve this issues for their customer. Good old fashioned customer service. Can you imagine if that actually happened?

I lost my entire post because my Roku session timed out and it doesn't save your content in a cookie... ugh, rewriting.The IPv6 theory looks like it might be true. My Spotify on Roku works when i connect Roku to a cellular hotspot. Enabling IPv6 doesn't work for me, even 6 on 4 or spoofing because, get this, my ISP Frontier Fiber doesn't support native IPv6. I think native IPv6 has protocol support that can make streaming slightly more efficient.The Spotify app programmers are either foolish for not testing on other networks before releasing, or foolish for not providing a fallback to IPv4, or the company knows and is cynical about not caring about a modest dip in subscriber base.I could prove the IPv6 theory conclusively by disabling it on my cell phone, or also by utilizing a free public IPv6 tunnel perhaps, but that's a lot of work and we've all spent too much time reverse engineering this issue when Spotify could have easily checked it on their own (or Roku could have asked them about it).How many of you are on Frontier or one of the networks here that don't have IPv6?https://stats.labs.apnic.net/ipv6/AS5650?c=US&p=1&v=1&w=30&x=1

Spotify opens to Spotify screen and freezes

42 Replies

RokuJechealR
Retired Moderator
8 months ago
Welcome to the Roku Community, Deener99!

We understand you are having trouble with the Spotify channel on your Roku device. Thanks for the steps you took to resolve the issue.

To clarify, did you restart your Roku device through the Settings menu by navigating to Settings > System > Power > System Restart, or did you unplug it and then plug it back in?

In addition, we recommend restarting your router/modem to refresh your network connection.

To restart a router, you can try these steps:

Turn off the router by pressing the power button until it stops blinking or flashing. Unplug the router and modem from the power outlet if you have one.

Wait at least 30 seconds or up to a couple of minutes.

Plug the router back in and turn it on again.

Wait for the router's lights to turn on and synchronize.

Turn on any other devices connected to the router and test the connection.

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best.,
Chel
- Swellsz
  Newbie
  6 months ago
  Having all the same issues, and the same problems. Have power cycled everything as you suggested, Spotify refuses to play. Every other app works fine. This is obviously a problem with Spotify, and Spotify should fix it, however it would be amazing if Roku simply reached out to Spotify to solve this issues for their customer. Good old fashioned customer service. Can you imagine if that actually happened?
  - byancey
    Reel Rookie
    6 months ago
    Swellsz Did you try the solution I posted about 2 hours ago (two posts above this one)? It fixed the problem for me...I'm very interested to know if that solution works for anyone else.
- DangerBug
  Newbie
  8 months ago
  I am having the same issue on two of my Roku Televisions. Why would may router have anything to do with it if all other apps are working properly?
  - Boston125
    Newbie
    8 months ago
    I am also having this issue. It started over 1 week ago. Casting from different devices to different rokus. I've done all above including reseting my network devices. Uninstalled app from phone and reinstalled. Un-installed app from roku and reinstalled. Reset my roku unplugging and plugging back in after some time and restarting from system settings.
Big-Ed
Channel Surfer
7 months ago
Everyone keeps posting the same issue and getting the same
'canned' Roku response. Has ANYONE fixed this yet?
rcrustx
Reel Rookie
7 months ago
I'm having the same issue.
Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
Device: 4660X - Roku Ultra
Serial Number: YJ0095230352
OS Version: 14.0.4 Build 12221-46
GC version: 12.6.32
Device Id: CK37C9230352
Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
Traker ID: 52-467-942
Channel build version (Highlight the app from the Home Screen and press the Star * Button)
OS Version: 14.0.4 Build 12221-46
- RokuEmmanuel-D
  Community Moderator
  7 months ago
  Hi there, rcrustx!
  
  Welcome, and thanks for sharing this here in the Roku Community!
  
  We understand you're also encountering the same issue. No worries; we’re happy to help. We'll pass this along to the right team so they can include your device in the current investigation.
  
  In addition, could you also provide the exact behavior of the app? A photo or a short video clip will help us gain more insight into it.
  
  Thanks for your patience and understanding as we work to resolve this as quickly as possible so you can return to streaming.
  
  We'll keep this thread posted.
  
  Best regards,
  Emman
Peterwhite
Newbie
3 months ago
The problem is with the Roku Remote, mine had a little battery acid leaked from the batteries, open the remote with plastic tools, clean the inner circuit board and problem solved. I had mine fixed at the brilliant We Repair Tech 🤓📺
- markmark
  Channel Surfer
  3 months ago
  That last reply about the remote was spam, folks. The issue was already resolved as an ISP issue that can be worked around in your router settings.

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Spotify opens to Spotify screen and freezes

42 Replies

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