Spotify opens to Spotify screen and freezes
When I select Spotify app from roku tv, it opens to screen saying Spotify. Then nothing. If I play song from phone, the sound comes out of TV, but stays on same screen. Doesn't show Playlist or anyt...
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I'm having the same issue.
- Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
- Device: 4660X - Roku Ultra
- Serial Number: YJ0095230352
- OS Version: 14.0.4 Build 12221-46
- GC version: 12.6.32
- Device Id: CK37C9230352
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- Traker ID: 52-467-942
- Channel build version (Highlight the app from the Home Screen and press the Star * Button)
- OS Version: 14.0.4 Build 12221-46
Hi there, rcrustx!
Welcome, and thanks for sharing this here in the Roku Community!
We understand you're also encountering the same issue. No worries; we’re happy to help. We'll pass this along to the right team so they can include your device in the current investigation.
In addition, could you also provide the exact behavior of the app? A photo or a short video clip will help us gain more insight into it.
Thanks for your patience and understanding as we work to resolve this as quickly as possible so you can return to streaming.
We'll keep this thread posted.
Best regards,
Emman
